La Serena at Toscana (formerly Tuscany Cove)
1814 East Bell Road, Phoenix, AZ 85022
602-923-3862  save favorite manager info
AVERAGE RATING
recommended by:
35%

overall rating:
2.5
2.3
2.33 Parking:
2.9
2.91 Maintenance:
3.1
3.09 Construction:
2.8
2.76 Noise:
2.9
2.86 Grounds:
2.8
2.77 Safety:
2.3
2.26 Office Staff:
< | >

Need to be more selective with tenants...

From: Insignificant_Plebe
Date posted: 8/17/2006
Years at this apartment: 2005 - 2006
 
Well I wanted to write a fair review despite the negativity that surrounded my residency. I began renting when it was still Tuscany Cove in 2005. It was beautiful. Perfect grounds, excellent service, apartments that just made me so excited to move into an apartment home! I thought.. "Wow, all these amenities and such a great price' What's the catch'''" Well i soon found out.

My stuff kept getting ripped off. the original landscapers were super creepy. They constantly were sniffing about people's cars and motorcycles. Everything disappeared. My welcome mat, flower pots, some trinkets I had INSIDE my patio (as opposed to a ledge where people think it is fair game)... The worst was my SPORTBIKE. Everyone just told me "Well, what do you expect with all those illegals running around all day watching our stuff'" Nobody would help though. They just talked about how they always saw them walking around my bike and looking suspicious. Thanks for reporting it to the management people!

There were so many complaints about the staff but they treated me very fairly. they were able to be flexible as I was closing on my house and needed to move out of Serena MID month. I spent a lot of time cleaning my apartment after I left and while I only left a 150 dollar deposit initially, I still got like 15 bucks back. No ruining my credit or crazy bills like people claim the management does. If you clean up your place, leave it respectable and carpets undamaged, they aren't going to pull your toenails out and destroy you like everyone says. Seriously. It's an apartment but you should still treat it like you give a damn about their investment.

I guess this brings me to the issue of the tenants. We had 3 drug busts, three robberies and several apartments dealing drugs around us. I lived around some cool people that moved in when the tenants were screened. Anything POST Tuscany Cove was punk kids, white trash and drug addicts/dealers. The cops constantly asked us about "What we knew or saw." The final straw came when the kids next door shot a BULLET through our apartment going through two walls, ricocheting off our ceiling and then bouncing to the other side of the apartment. Hot damn, that was FUN! I understand that nobody is perfect but you would expect that at 900 a month and rising (this is seriously an apartment for raising rent drastically and adding new costs along with a crappy 6 month lease term that leaves you dreading what they will raise you next)apartment, you would have SOME screening.

What can I say. If you have a really shady past and you want to live in a nice place, this is for you. If you value your things and your peace and quiet, maybe take advantage of a seriously cooling housing market so apartments like this cannot continue to gouge in an era of "GOING CONDO!" apartments. I hate that my experience was so mixed. It started wonderful and went downhill. I appreciate that they didn't try and rip me off when I left but I have never been exposed to as much cocaine, weed or meth since I came to the USA from canada 5 years ago. They were dealing it, doing it, carrying it around... Hell, one of the robberies was apparently drug dealers breaking into another drug dealer's to steal THEIR stuff! And everyone would talk about stuff so casually. You kidding me'

Regardless, it's bygones. It sucks that these beautiful apartments ar plagued by a few crappy renters. I have met some outstanding people that I continue to be friends with. I told one of them that they could live with me in my new house so now I have the coolest roommate ever. It was a fun and hip place to meet cool people. You just need to be selective about who you trust. But that's true everywhere.

Rent at your own risk. And don't cheap out. Pay for the alarms. Even though they chirp constantly and drive you nuts when the power goes out and back on!

Recommended: NO
Overall Rating
3 out of 5
Parking:
2 of 5
Maintenance:
3 of 5
Construction: 4 of 5
Noise:
2 of 5
Grounds: 3 of 5
Safety: 2 of 5
Office Staff:
3 of 5
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