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This apartment complex is awful, is not energy efficient. The parking is horrible even if one has just a guest with a car, chances are no parking available. They will tow your car fast in the complex and people retunily double… Full Review ▶
Kids always screaming outside. Kids will vandalize your car if you're to watching. If you have more than one car in your family, look elsewhere. You will not be ale to park the second car 75% of the time. Full Review ▶
I'm slowly starting to realize now that its definitely around a three star place and the only thing close to luxury about it is the pool area. Within the first week of living here my toilet broke and when My husband… Full Review ▶
When I signed my lease I was told that if I agreed to a 15 month lease instead of a 12 month I would save money - so that's what I did. Come to find out that no money is saved… Full Review ▶
I've been here few years and I love it love it I would live here forever if I could, corine is sooooo great very nice and polite also office staff is great always helpful when needed. Gilbert head of the apartment… Full Review ▶
what a bunch of losers get a life, the apartment are great its apartment living get over it you need jesus or some kind of help, i really dont deal with office much but when i do they are very nice… Full Review ▶
When I was in the leasing office about to sign lease I asked about the water bill and they said an average of 10 dollars well try more like 100 60 dollars for sewage and 40 for water consumption. My families… Full Review ▶
In an effort to save a little money and go with a reasonably priced complex I have managed to find the biggest headache in Phoenix yet. Monterra. Not once has anything been as stated by the leasing office ranging from misstated… Full Review ▶
I really don't know what people complain about, this is the first apartment my wife and I move into and it's been so nice since we moved in. Over a month now and we love it. Just because the apartment states… Full Review ▶
when I moved to Arizona , I was in a crunch to find a place to live. I looked at several places in the area and decided to go with these apartments because of the location and price. This was by… Full Review ▶
My husband and I have been living here for 7 months and are DYING to get out. When we first moved in, we had problems with our fridge, oven, and microwave, but those were fixed THAT DAY. Maitenance is AMAZING. The… Full Review ▶
Point blank period I would never recommend these apartments due to terrible staff and restrictions. One accident is enough to be kept under a microscope. You can get a complaint on cigarette buds before being question about yelling, fighting, loud music,… Full Review ▶
I have had the worst expierence with the Monte rra Apartments. Walking into the process they weren't upfront about the prices and down payments. They were inconsiderate when it came down to transfers due to military needs. They over price everythin… Full Review ▶
I have been with APS for over 5 years now. First 3 years I paid $121 a month on the equalizer plan for my electricity. I moved to Monterra and my first 2 months of living here I paid the $121… Full Review ▶
I had previously wrote a review about the complex almost a year ago, and thought it would be fair to give an updated review. I have been living at Monterra now for almost 2 years, and a few months ago transferred… Full Review ▶
I don't love Monterra, but I don't hate it either. I've been in worse apartments and I've been in a better apartment. It's unfortunate that people write reviews that say "worst place ever!" or "best place ever!" based on one or… Full Review ▶
Me and my boyfriend moved in June of 2010. This is our first apartment, we were in a rush to find a decent one in central phoenix close to my college and one that had a gated community with washer and… Full Review ▶
I have lived here for 10 months now and have ZERO to complain about. The staff is helpful, and friendly. The grounds are always nice. Very quiet. Cant hear neighbors. Huge apartments, big washer/dryer. Its a great location, right off the… Full Review ▶
My boyfriend and I werent looking for much in an apartment we are simple low maintence people. The 2 things we were looking for is location and washer and dryer in unit. We found monterra apartments had these two must haves.… Full Review ▶
This is the noisiest apartment ever. They are so poorly built that you can hear every step your upstairs neighbor takes and get to listen to their shows that are on their tv's too. There is no noise control here, one… Full Review ▶
I moved in to Monterra last year when they were still under the Company Sares-Regis. My fiance and I were very impressed from the begining with them. The entire staff knew us by name, they knew my dogs name, would stop… Full Review ▶
I really cont belive people are coming on here and recommending this place to ANYONE!! They serioulsly must be staff leaving bogus reviews or staff giving money to people to come leave B.S on this site. To start let me say,… Full Review ▶
I have been living here for almost a year. My first apartment was the smallest one bedroom apartment they have. I was very happy with set-up of the room and it was within my range for rent. My first day I… Full Review ▶
I moved here in July of 2008 for school. This place was suppose to be a temporary move for me but I can't see myself moving anytime soon. The Wifi they offer is great and makes it easier for me to… Full Review ▶
Although the complex is fairly new, inexpensive, and eye catching, I would never resign another lease again. We saw the first mouse 5 months after we moved in and repeated trips to the office have not solved anything. They only offer… Full Review ▶
I am entering my third year living in Monterra and am still quite happy to this day. Reasonably close to Downtown, Midtown and the airport it is a pretty nice complex, especially fr the price. The staff has always been friendly… Full Review ▶
This is my first apartment since moving away from home and I must say it is GREAT here!! Free 24 hour-access gym, free lounge during working hours, somewhat reliable FREE wireless, free pool, and the residents here are perfect neighbors. The… Full Review ▶
I lived here for a little over a year and it hasn't been that bad. I am a flight attendant and am gone three days a week, and I haven't had a problem the other four days...for the most part. There… Full Review ▶
My roommate and I moved in during April of '07. We were showed the apartment by a very competent girl named ----. We were attracted to the location (not the neighborhood) and the cheap rent (at that time, you could get… Full Review ▶
I honestly can say this is the WORST place that I have lived. My apartment was FILTHY when I moved in and has a bad odor that won't leave no matter what I do! The office staff are not helpful at… Full Review ▶
I have read the reviews on this site and was skeptical about staying here, afterall I do travel W/Job and never been to Phoenix before leaving my permanent home from another big city. TALK ABOUT BEING SCARED/SKEPTIC!!! My experience at Monterra… Full Review ▶
I was in a bind and needed to find a place fast and after reading all the reviews of the different communities on this site (which are all horrible by the way) I finally decided on Monterra after visiting their location.… Full Review ▶
I moved here in June 2006 from St Louis. I really like the location and the office staff is great, they have gone out of their way to make me feel at home. Full Review ▶
MOLD IN BATHTUB, ONLY BRUSHED OVER WITH CAULK
We clean the shower every time its used and this now is how we are repaid.
I asked the front office if a certain covered spot was occupied, and I parked there for 2 hours… Full Review ▶
Apartment living and apartment ratings.com 101:
This site is generally used to complain and nothing more. It is usually used by residents that didn't receive the response from management that they wanted, therefore pissing them off. There has to be acceptable levels… Full Review ▶
I also would never recommend this place. I have lived here for over a year. When I moved in I loved it here. I loved the management and everything about it. The management actually treated you like a human being. Now… Full Review ▶
I live at this complex right now and let me tell you, its no luxury! The front office staff is incompetent and unwilling to actually enforce their own rules. If you call to complain about a loud neighbor (as they say… Full Review ▶
My downstairs neighbor blasts his surround sound so loud that the floor shakes, yet I am the one being threatened to be evicted from management. It has gotten to the point where I am afraid to turn my t.v. on. Not… Full Review ▶
Terrible place to live. Located in a drug dealing area. Gated community if the gates work. Resident quality low, never pick up after their dogs,garbage everywhere,noisey place,dogs in pool and pool area, its like the residents don't care about the quality… Full Review ▶
// Note: I wrote this review before management switched from SJ Management to Sares-Regis Group in Apr 2006. I have not had enough interaction with the new management team to comment on their conduct. //
If you want to live somewhere on… Full Review ▶
I rented my apartment on a 15 month lease. I had a 3 bedroom apartment which comes with a garage space and no porch. The issues I have with these apartments are due mostly to the staff with the exception of… Full Review ▶
After new management took over, it seemed to go down. Rude Management that act like they care. But don't! The walls are thin, you can hear conversations and even smell smoke from the vents from downstairs. Parking is terrible, you can… Full Review ▶
I just moved into Monterra a month ago and while it's not the Ritz, it's an inexpensive place to live, and the quality of the apartment units is superb. It's loud, yeah, but it's practically downtown and right next to the… Full Review ▶
how would you like to be awaken @ 3am by the sound of 2 neighbors in baggy gangster clothing having a "rap battle" DIRECTLY outside your door?
better yet, how would you like to be afraid in your own home when you… Full Review ▶
I too am a resident at Monterra and I have lived at my fair share of communities( about 6 just in phoenix!)Monterra has been the best so far. When my wife and I moved here our apt. was perfect! The maitenance… Full Review ▶
I can see a patern as well. I currently am a residant at Monterra Apartments. They treat you like royalty until you sign the lease! We were impressed initially untill we moved in. We got a letter 2 weeks after we… Full Review ▶
First let me say that I don't live at Monterra, but I live at another Gray Clow Residential apartment in Phoenix. I have been very vocal about how bad that complex is. This is the first time I have stopped to… Full Review ▶
This place is a dump!!!! Dog poop everywhere that never gets cleaned up. Gang members frequently loiter on the property late at night. My wife was afraid to go outside the apartment. Also, the security company that guards the property (Arizona… Full Review ▶
Monterra gives you all the luxuries of living in a "downtown" environment without all the hassle.
I find the staff to be of the best I have ever encountered. They are all very knowledgeable, and courteous. Had it not been… Full Review ▶
Bry Carter, the manager, is very customer service oriented. She makes people feel at home and that she cares about their concerns.
They do special parties and contests for the residents on a weekly and monthly basis. They make you feel… Full Review ▶
I have had nothing short of a wonderful experience at Monterra. The staff has been professional and the neighborhood is close to downtown, and the Biltmore area. I have never seen trash, or seen the landscaping look bad (the grass is… Full Review ▶
The pluses of living here:
Great office staff. Always friendly and curtious and very helpful.
Great maintenence staff. Very fast and friendly, always fix things within a day.
Great rates on apartments.
Near new apartments.
Loud neighboorhood. The… Full Review ▶
I have lived a 5 different apartment properties in the last 5 years and Monterra is by far the worst place I have ever lived at. Before this I had lived at ´Sierra Vista´, ´RiverWalk´, ´Pinnacle Towne Center´, and ´Palazzo´. I… Full Review ▶