Here is how bad management is at this Gray property. I wanted to break my lease and had tennant lined up rent my apartment. I had a hard time explaining to the manager that it was in her financial interest to let me out of the lease if I let them prep the apartment for the next tennant while I was paying rent. No vacancy good, vacancy bad..., so I thought. No deal, they enforced the lease making my tennant lose all interest in the property. BUT THAT IS NOT THE BAD PART.

After paying out my lease (I did sign it after all), I gave my parents my keys and garage remote, and told them not to turn them in until the end of my lease. They ignored this and surrendered my keys and occupation of the apartment a month early. Everything was payed in full and it is all documented thanks to my meticulous father.

Two years later, I am visiting my old place of work in Phoenix and I get a call from a collection agency. The management company is claiming the keys were not turned in until nearly a month after they actually were, and that I owe them four days rent (probably the vacancy period) at their "market rate." Now I know why the manager was not interested in eliminating the vacancy period, she already had that covered and probably gets a bonus for doing so. I wonder how many people do not have everything documented and just pay if they feel intimidated by the bill collector. It's a heck of a way to increase profit margins.

Also, do not park on the street after dark. Your car will likely get broken into like my dented, oxidized '88 Accord. Thieves aren't interested in the cars, they are looking for checks and such.

The locks on the gates are also only cosmetic and the walls inside the apartments are painted with paint that is so thin that if you even touch them, they will need retouching. But this is minor compared to the problems with the staff. Their focus is on sales and getting new tennants, not retaining old tennants. Be ready to move out after a year, because the difference between "market rate" and the monthly rent new tennants pay is likely $500.00 or so.

I looked up some other properties managed by the same parent corporation, and the ones I know of all get bad reviews. This is not true of all properties, and it is not true of my current residence where management runs a pretty tight ship, and professional service continues, even after you sign the lease.

User Responses
From: gershwin_27	Date: 12/15/2005
First, it sounds like you were trying to break the terms of your contract. Why should you hate them for sticking with something that you agreed to when you started your lease? Second, you don't mention how your situation was resolved. Did the management realize its mistake, or were you mistaken all along?

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