Pinnacle at South Mountain
5151 East Guadalupe Road, Phoenix, AZ 85044
480-496-6161  save favorite manager info
AVERAGE RATING
recommended by:
33%

overall rating:
2.6
2.4
2.43 Parking:
2.5
2.53 Maintenance:
3.0
3.04 Construction:
2.8
2.85 Noise:
3.2
3.15 Grounds:
2.6
2.58 Safety:
2.3
2.33 Office Staff:
< | >

Don't Make the Same MISTAKE we did :-(

From: -Anonymous-
Date posted: 8/18/2003
Years at this apartment: 2003 - 2003
 
We lived in the PSM townhome section. At first it looked like a great place...attached garages, great freeway access. But don't be fooled things started breaking the moment we moved in. Sure management made the effort but it was always a day late and a dollar short. When things were fixed they were very poorly done and usually required more than 2 or 3 trips. I never felt comfortable with any of the property staff in our apartment. At one point the community manager told us, I quote, "It's not my fault that the people that lived there before you broke everything." The area was scary we were afraid to walk our dog at night. Everytime mainatence fixed the walkway lights someone would go around with a baseball bat and break them again, and then the management simply but the tops back on the lights so prospective residents would not see that they really didn't work. The COCKROACHES were so TERRIBLE there was nothing we could do to get rid of them. We sprayed every day for months and they still were around. One time we sprayed our patio and found 40 dead...I kept the pictures to prove it. The management team is not very helpful except for a select few. The management seemed to be changing for the better. Be warned if you are still considering moving in GET A P.O. BOX for your mail. MAIL THEFT IS RAMPANT AND HAPPENS ON A DAILY BASIS. One mail thief has been raiding the same mail boxes for months. The police even know who the person is and yes he lived on the property. I can only say that please look around...now that we have taken the time to look around we have found GREAT other apartments with attached garages located in much better areas and kept in much better condition.

Recommended: NO
Overall Rating
1 out of 5
Parking:
3 of 5
Maintenance:
1 of 5
Construction: 1 of 5
Noise:
1 of 5
Grounds: 3 of 5
Safety: 1 of 5
Office Staff:
1 of 5
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