Pinnacle at South Mountain
5151 East Guadalupe Road, Phoenix, AZ 85044
480-496-6161  WEBSITE save favorite
AVERAGE RATING
recommended by:
23%

overall rating:
2.6
2.4
2.41 Parking:
2.5
2.49 Maintenance:
3.0
3.02 Construction:
2.8
2.79 Noise:
3.2
3.17 Grounds:
2.6
2.62 Safety:
2.3
2.33 Office Staff:
< | >

If I could do it all over again, I would not live here!

From: -Anonymous-
Date posted: 8/8/2004
Years at this apartment: 2003 - 2004
 
To be completly honest, this was by far the worst apartment complex I have ever occupied. From our move in day I should have seen it coming, when there were no parking spots. We had numerous problems at this complex that most likely could have been fixed relatively easily, but the service was just awful. And not only was the staff bad about returnin phone calls or maintenance issues, they were not educated on current issues regarding the apartment either. The community had an outside company supply T1 internet service, and upon moving out I wanted to return my modem to the company and the office acted as if i were speaking a foreign language.

Anyway to keep it short...
1) We had termites...took 3 weeks to fix.
2) My car was vandalized...2500 dollars damage.
3) I called the office 8 times about my rent once without recieving one call back.
4) Maintenance took at least a week too fix problems, on average.
5) You can hear other tenants through the walls more so than anywhere I have ever lived.
6) The outside lights do not operate at all at night, little unsafe to me.
7) The pools are very dirty and not cleaned often at all.
8) It took 3 months to fix an outside lamp once.

Anyway I am going to complain to BRE corporate, and I just hope others have a better experience.

Recommended: NO
Overall Rating
3 out of 5
Parking:
1 of 5
Maintenance:
2 of 5
Construction: 1 of 5
Noise:
3 of 5
Grounds: 3 of 5
Safety: 1 of 5
Office Staff:
1 of 5
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