I have since moved out of Pinnacle at South Mountain and all the horror stories seem to be true. They are charging $175 for "carpet cleaning" based upon bogus charges. My animal NEVER urinated in the areas they are claiming and $175 is VERY excessive for a spot or two. I have had little to no luck with Aimee, the property manager, and Bonnie, the regoinal manager has been just as rude. I would NOT rent from BRE Properties again. There are much nicer apartments with much better staff and service.

The maintenance has been horrible. When I was signing my lease I brought in negative print outs from this site and was assured by the asst property mngr that they were untrue/not the norm. I now find that hard to believe. Half the items that were "repaired" from my walkin have gone back to how they were or worse...within 1 mon. My garage remote stopped working and it took about 3 weeks to get it repaired. The cable outlet in the bedroom does not work and it took them 1 1/2 months to "fix it". In doing so, they ran a coaxil cable under the carpet to a different location. I have complained three times within 2 months about not having my name on the gates to come in when they inform me it is because of an "issue" they have been having and the Jackie, the asst mngr, "didn't know about it". Not only do I find it hard to believe but he should know and they should have let me know a long time ago as well, if that's really the case. The office/maintenance staff is VERY lazy.

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