Pinnacle at South Mountain
5151 East Guadalupe Road, Phoenix, AZ 85044
480-496-6161  save favorite manager info
AVERAGE RATING
recommended by:
33%

overall rating:
2.6
2.4
2.43 Parking:
2.5
2.53 Maintenance:
3.0
3.04 Construction:
2.8
2.85 Noise:
3.2
3.15 Grounds:
2.6
2.58 Safety:
2.3
2.33 Office Staff:
< | >

do not rent!

From: -Anonymous-
Date posted: 3/3/2005
Years at this apartment: 2005 - 2005
 
My expierence was horrible with this complex. We had everything set up to move in. We put our money up front to hold the apt. we wanted. About 2 weeks went by and we didnt hear anything from the apartment. So we had to call and they told us they didnt have the apartment we wanted. So we chose another apt. Natalie said she would call us if anything came available. We called about 2 weeks later and spoke with someone else who said they had what we were looking for. We then went in and gave our money for the application fees. About a week went by and my boyfriend got a VOICE MESSAGE saying that we cant move there because of a judgement, and then said if we had any questions just call. Very unprofessional. He had never had a judgement, so then they said we could move there. 2 1/2 weeks before our move in date Natalie called and left another voice message saying "oh im sorry you guys cant move in here, the manager found a judgement, if you have any questions just call" i called and spoke with the manager Amy she was rude, and argued with me. Come to find out my bf had the same judgement under the same circumstance (which wasnt a judgement and was dismissed) and they just realized it 2 weeks before our move in date and decide to call us. the staff is very rude and unprofessional. We are taking this to someone higher up and if this doesnt work we will take them to court. do not rent here! I can only imagine how they treat their tenants

Recommended: NO
Overall Rating
1 out of 5
Parking:
1 of 5
Maintenance:
3 of 5
Construction: 3 of 5
Noise:
1 of 5
Grounds: 4 of 5
Safety: 4 of 5
Office Staff:
1 of 5
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