Pinnacle at South Mountain
5151 East Guadalupe Road, Phoenix, AZ 85044
480-496-6161  save favorite manager info
AVERAGE RATING
recommended by:
33%

overall rating:
2.6
2.4
2.43 Parking:
2.5
2.53 Maintenance:
3.0
3.04 Construction:
2.8
2.85 Noise:
3.2
3.15 Grounds:
2.6
2.58 Safety:
2.3
2.33 Office Staff:
< | >

Apartments are nice, but the staff needs work

From: -Anonymous-
Date posted: 1/19/2008
Years at this apartment: 2007 - 2008
 
A current resident of 4 months and I wish I had the money to break my lease. I was suckered in by the beautiful outward appearance of the property, their attractive model homes and one overly friendly staff person, ---- (who no longer works here). While I am happy with my apartment and it's layout, it is mostly the staff and outside maintanance I have problems with. First of all, I too, as others did not receive a phone call notifying me of approval. I had to continually call or come in to check. It turns out, the entire staff has PMS 24 hours a day and you are a nuesense to them! God forbid you actually want to be acknowledged when you walk into the office. No customer service skills what-so-ever. Maintanance is aweful and is through an outside company. My pool key makes it "mission impossible" to open the gate. The hot tubs, oh yeah, they're always COLD! My garage opener has a mind of it's own and has actually closed on my suv while I had the back door open... OUCH! It also seems crime is becoming more apparent in this comlpex. I'm not sure if it was like this before I moved in, but there have been several cases in the last month. I would never reccommend this property and wish I had researched it more thouroughly before deciding to rent here.

Recommended: NO
Overall Rating
3 out of 5
Parking:
3 of 5
Maintenance:
2 of 5
Construction: 3 of 5
Noise:
4 of 5
Grounds: 4 of 5
Safety: 3 of 5
Office Staff:
2 of 5
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