This apartment complex already is plagued with a lack of parking. So I was rather annoyed to find a sticker on my car today that was parked in one of the "Prospective Resident Parking" spots up front. It had been there a few days but am I supposed to be made to feel like I'm inconveniencing Pinnacle at South Mountain' In truth the majority of my time here I have felt not so much like a paying resident but an inconvenience and burden on the office staff.

So why did I get this "Warning Issued" sticker' I wasn't in a reserved spot, in a "No Parking" area, blocking either pedestrian or vehicular traffic, not displaying current registration, not permitted to be parking on this property, and my car wasn't inoperable or abandoned (at least those weren't the criteria that was checked on the notice). Instead I had the "Other" box checked that said, "Prospective parking during office hours." The notice at the top says, "Your car is in violation of our community policies."

Ok, so I go into my lease agreement to the "Community Policies for Pinnacle at South Mountain Apartment Homes."
"In order to provide the best environment possible we have established the following guidelines."
Guess what the first bullet on the list of guidelines is' Parking.
"Parking: Any vehicle parked on the property must be operable and display current license plates or it will be towed at the owner's expense. Vehicles are towed within 48 hours of being warned. Vehicles are towed immediately if they are illegally parked in any of the following: fire lane (red curbed areas), in a handicapped space without proper handicap display, another residents assigned carport or if parked in front of garage/storage areas."

That's it. It says nothing about parking in the prospective parking spots up front. Taking this a step further, let's assume they've revised their community policies, why wasn't I notified' In one way or another, they've failed to follow their own policies or they've failed to keep residents up to date on any changes that might affect them. Good thing for them I caught this within the 48 hours time frame, otherwise, I'd have had them pay the towing bill.

But now not only am I writing them another poor review on this website but I'll most likely be informing the owner's of the property about their general manager's inability to manage effectively and her failure to treat the customers of PSM more like welcomed guests which in turn affects their retention rate as well as provides another bad reference for the complex that could deter future prospective residents.

*Pictures of Warning Issued note and Community Policies on parking provided.

If the uploaded pictures aren't showing up, here are direct links:
http://i62.photobucket.com/albums/h118/snavesinned/ParkingPolicies.jpg
http://i62.photobucket.com/albums/h118/snavesinned/WarningIssued.jpg

User Responses
From: Anonymous	Date: 11/14/2008
Ummm...they don't have to put this in the lease. It says "prospective resident" on the sign. That is a spot you can't park in during business hours
From: Anonymous	Date: 11/18/2008
Anonymous 11/14/2008, you're either an employee or you're one of the trailer-trash tenants sticking up for management.

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