I signed a one year lease for PASM in August of 2008, for a two bedroom with a garage. I used the garage for storage because I had moved from a three bedroom and didnt have enough room for all my stuff. About a month and a half after we moved in my car got broken into, they shattered my rear passenger side window all over my daughter's car seat and stole just about anything of value. The renters insurance they require you to get when you sign the lease paid for all the stuff they stole but not for the window. That's ok I can deal with that, but for Thanksgiving, my sister (who cant leave her cat anywhere) was coming to stay and brought her cat. I called the office repeatedly and couldn't get anyone to answer the phone or return my messages regaurding the guidelines for the cat to be there if it could at all. I tried walking down to the office and waited a long as i could without making myself late for a meeting at work. I gave up and just let my sister bring her cat. Two weeks after my sister left I got a letter jammed in my door saying I had violated my lease by having a cat in my apartment that wasnt on my lease and was required to pay a $350 fine or face eviction no ifs ands or buts.
Then one of my friends came to visit from the East Coast for two weeks, after 4 days I got yet another letter from the "House Mouse" saying I had violated my lease and needed to put my friend on the lease, pay the app fee, etc or face eviction, when I called the offce it took me a good 3 days to get ahold of someone and explained the situation. They said if my friend was staying there more than 3 nights a week he was required to be on the lease.
Now that I've moved out, I had cleaned the apartment top to bottom, did their whole little checklist, informed them my carpet was ruined beyond cleaning (i have a 2 yr old it was inevitable) and that i would happily pay for the carpet to be replaced and to replace the paint damage where i had put up a baby gate to keep my daughter out of the kitchen. I had asked an exco-worker of mine if it would be expensive and he said tops they would charge $45-$50 for the wall but the carpet would be expensive. I moved to New Mexico after leaving PASM, after being here two weeks (approx. 3 weeks after I moved out) they called me to talk about my remaining balance due, i had a few days pro-rated since i moved out in the middle of the month, plus the carpet, and wall i figured a few hundred dollars where in order, no they charged me a total of $1,521.46!!!!!!
When I called freaking out asking what certian charges where for (such as $88.23 for water which i paid before i left, and $108.43 for paint, as well as $20 delivery fee for the invoice which they EMAILED to me) the lady (named Michelle) just simply said "Well what about your co-signer' If you don't pay they will won't they'" to which i responded i didnt use a co-signer, and she said "Well, then that's too bad if you dont pay in 2 months we turn the paperwork into our in-house agency and you can discuss payments with them." when i told her I refused to pay $108.43 for paint when i only damaged the paint on the walls near the kitchen where the baby gate was she said well we have a third party do the painting and that its proceedure to re-paint the entire apartment reguardless of damages, i told her they should include that in the deposite or at least warn people that they have to pay for re-painting when the move out when they signed the lase to which she didnt have an answer so i asked about the cleaning fee and she finally got mad an said "Ma'am Im extremely sorry but I dont clean the apartments and you have to pay this balance or we will send you to collections"
I lived in an apartment right next to the freeway and discovered now, after i moved out, that we were paying the same amount of rent as some friends of ours who lived near the golf couse with a garage and the same model as well.
DO NOT RENT FROM PINNACLE AT SOUTH MOUNTIAN they will rape you for every penny they can including using hidden fees and charges, not to mention spying on who comes and goes ut of your apartment. i would never reccomend them to anyone and will never do business with them again

User Responses
From: yousrname	Date: 10/15/2009
We had the same thing happen. It was only when I told them that I had still pics and video of an existing water damage/ mold issue that we told them about multiple times and never got anything remotely resembling a resolution on, did they immediately back off. I liked Nick, but that property management company was terrible. We had a number of issues arise, in addition to the water damage, where we didn't get a response from maintenance. The reason I never posted here is because I never had time. I can definitely confirm that this is not an isolated issue though. Somebody should organize a Class Action against these people.
From: Anonymous	Date: 10/15/2009
Fight the charges tooth and nail. Dispute the charges with the collection agency. They tried pulling this BS with us when we moved out. We asked for a DETAILED bill showing PROOF of the charges we supposedly owed them. We never received any proof and from what I can tell, the dispute was successful. It's not on our credit report. That place sucks! We were stuck there for two years, so I feel your pain. Don't pay a single penny of what you are being charged. FIGHT IT!! If they want to charge you full price to repaint the whole apartment, they will have to show proof why the WHOLE thing needs to be repainted. Otherwise they can only charge you for a touch up.. which is so cheap, why bother charging for it?? You are lucky you got out of that place!
From: Anonymous	Date: 11/01/2009
Sounds like you signed a lease, didn't follow what you signed and admit to ruining the carpet. And you expected what?

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