Villa Serena
4221 West Dunlap Avenue, Phoenix, AZ 85051
623-842-1149  WEBSITE save favorite
AVERAGE RATING
recommended by:
7%

overall rating:
1.6
2.7
2.65 Parking:
1.7
1.71 Maintenance:
1.8
1.76 Construction:
2.5
2.47 Noise:
2.2
2.24 Grounds:
2.1
2.12 Safety:
2.1
2.06 Office Staff:
< | >

DO NOT LIVE HERE!

From: -Anonymous-
Date posted: 10/4/2006
Years at this apartment: 2005 - 2006
 
The day I moved into this place my apartment was so dirty I know they didnt clean it, the clean if you want to call it that came from the people before, and that was not good. My brothers had to remove a washer and dryer because it was still there when I told them I had my own, then under the washer and dryer it was so dirty it had rust rings from the bottom of the washer, by the time we got everything in the carpet stains starting to show. The cabinet doors in the kitchen did not close, there was black mold on the tile grout in the both bathrooms, burn marks on the sinks where the people before me left burning cigarettes on the sink. Then when I went to the managers office before I starting moving anything in, a man was there and told me he was a temp and there was nothing he could do about it. Then after I got in, my fridge was broke, I have to say they did get me a new one, but I complained about the air in my apartment, the master bedroom got now airflow, the the manager said that is how it is, they didnt even check to see if there was a blockage, just told me that is how it is. I had loose shower tile I had complained about that, still had one out the day I moved they never fixed it. Then the whole side of my shower tiles along with soap dish fell off there was black mold under it, they did fix that but when they fixed it they left the grout all over the tile, they never cleaned up their mess. the cabinet doors never shut all the way was told that they would fix the cabinets never did. All I got was write everything down but it never got fixed. I was so unhappy there from day one Im so glad my lease was up and Im so glad Im out. If you do decide to live here, MAKE sure you see the apartment you are going to live in to see if everything is right. I never even had a walk through. I hope if you do live there your experience is a better one.

Recommended: NO
Overall Rating
1 out of 5
Parking:
3 of 5
Maintenance:
1 of 5
Construction: 2 of 5
Noise:
2 of 5
Grounds: 3 of 5
Safety: 3 of 5
Office Staff:
1 of 5
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