Vista Sureno Apartments
#12,296 #87 #322

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Vista Sureno Apartments

4727 Warner Road, Phoenix, AZ 85044
(89 Reviews)
$1,370 - $1,715/mo
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Floor Plans & Pricing

1 Bedroom

One-Bedroom, One-Bathroom (AR)

1 Bed, 1 Bath | 740 sq. ft.

$1,370

2 Available Units

See Floor Plan Details

2 Bedrooms

Two-Bedrooms, Two-Bathrooms (BR)

2 Beds, 2 Baths | 960 sq. ft.

$1,715

2 Available Units

See Floor Plan Details

Two-Bedrooms, Two-Bathrooms (AR)

2 Beds, 2 Baths | 880 sq. ft.

$1,690

1 Available Unit

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

C
C

Renter Ratings

D-

Review Ratings

Noise

1.0

Grounds

1.0

Safety

1.0

Office Staff

1.0

Maintenance

1.0

Neighborhood

1.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

D

Number of reviews in the past 365 days

1

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

B+

Average time to respond to reviews

5 days

View Community Timeline
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Vista Sureno Apartments Reviews

(89)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Dana_L934

Resident 2021 - 2023

7/29/2023

DO NOT LIVE HERE

DO NOT LIVE HERE. SCAM. SCAM. SCAM. DO NOT LIVE HERE. YOU WILL NEVER HAVE WATER OR HOT WATER. At LEAST three times a month you’ll get a notice about water having to be off ALL DAY due to maintenance work. Absolute disgrace of a… See More >
    Manager

    8/3/2023

    Vista Sureno Apartments
    Hello Dana, We are deeply sorry to hear that your experience in our community has not been positive. We take pride in providing a place that our residents love to call home, and we are committed to making things right. We would love to hear more about your experience and find ways to improve it. Please reach out to us at residentsservices@conam.com, to discuss this further. Your feedback is important to us, and we hope to hear from you soon so that we can work towards a resolution together.
    Review Author Icon

    anonymous

    prospectiveVisited 2023

    2/5/2023

    Run for the Hills

    Extremely disappointed. Did not live up to my expectations. Added charge for pet owners. Random fee for feces removal. Did you do a DNA test to confirm? There are so many other communities that are more accommodating. Do your research.

      Manager

      2/10/2023

      Vista Sureno Apartments
      Hello Anonymous, We apologize that our pet policy has caused you disappointment; we understand your concerns. Our pet policy is in place to ensure a safe and clean environment for all pets. The fee charged for pet waste removal is necessary to maintain our community's cleanliness. We also want to ensure that all pet owners are responsible and care for their pet's waste. If you have any further questions, please don't hesitate to contact us at residentservices@conam.com. We'll be more than happy to clarify the pet policy and discuss any additional questions you may have. Thank you for being a valued resident.
      Review Author Icon

      anonymous

      Resident 2022 - 2023

      1/11/2023

      Awesome Leasing Experience with Rebecca Wilson Leasing Manager

      Leasing Manager Rebecca Wilson was very pleasant, she was helpful in getting the unit prepared for my move in. She went the extra mile to help me process my Housing although from time to time they gave pushback and delays. Rebecca was very professional, an… See More >
        Manager

        1/24/2023

        Vista Sureno Apartments
        Thank you so much for taking the time to share your wonderful feedback with us! We're delighted to hear that you received fantastic service from Rebecca and our team and hope you won't hesitate to reach out if there's anything we can do to improve your experience further. Thanks again and have a great day!
        Review Author Icon

        WarrenFoster

        Resident 2020 - 2022

        3/18/2022

        The maintenance worker named BJ came inside my unit and fixed my lock that was being difficult and fixed it in about 3 minutes he is a extremely kind and helpful person, I was having a pretty bad day and he made me laugh which… See More >
          Manager

          5/31/2022

          Vista Sureno Apartments
          Hello WarrenFoster, We're delighted to hear that you have had a positive experience in our community! Thank you so much for bringing attention to BJ's hard work on the maintenance team and we hope that you won't hesitate to let us know if there's anything we can do to improve things further. Thanks again and have a fantastic day!
          5.0(1 rating)
          Review Author Icon

          anonymous

          Resident 2012 - 2021

          5/11/2021

          Nice location (stores, schools, parks, freeway access...). Like most places over time, different management companies would take over, which sometimes made things better or worse. Throughout my residency, I experienced car break-ins, car theft, and on going water issues (cold water only). A plumber would… See More >
            Manager

            5/13/2021

            Vista Sureno Apartments
            Thank you so much for taking the time to share such a detailed and honest review of our community! We would like you to know that we take seriously the areas for improvement that you identified and are continuing our pursuit of a permanent resolution to the periodic plumbing outages. We also sincerely appreciate your kind words towards our maintenance team; it's no secret that their hard work keeps our property running smoothly. Thanks again for your review and we hope you have a great day!
            Review Author Icon

            JenSam21

            Resident 2017 - 2020

            3/12/2021

            MAJOR PROBLEM: Move Out Statement dated 08/05/2020. As of to date Vista Sureno refuses to mail me my refund deposit. Yes they sent me the statement which clearly states I am to be refunded X amount however my failed attempt to communicate via email, phone… See More >
              Manager

              3/23/2021

              Vista Sureno Apartments
              Hello JenSam21, We’re terribly sorry to hear that you have had some difficulty with your move-out experience and would love the opportunity to assist. Our community manager has researched your account and has contacted you via email regarding your refund request. In addition, they will be more than happy to answer any other questions you may have and offer resolutions to persisting issues. They can be reached at manager.vistasureno@conam.net and are anticipating your contact. We sincerely appreciate your feedback and hope to hear from you soon!
              Review Author Icon

              anonymous

              Resident 2020

              8/18/2020

              Don't waste your money or your time moving here. Apartments are overpriced and not worth what they are charging. Grounds are always dirty and there isn't a gate around the complex so people come and go all times throughout the day and night. They don't… See More >
                Manager

                8/20/2020

                Vista Sureno Apartments
                We're very sorry to hear that you have not had a positive experience and would love to do what we can to address your concerns. Pricing: Our rental rates are market-driven and a result of the increasingly desirable location in which we operate. We always do our best to remain competitive in our market and will be more than happy to review our pricing and the pricing of our closest competitors with you should it be requested. Please reach out to us in the leasing office to find a time that works best for you. Amenities: It is true that we do not have a gate in our community. We can assure you that we do our absolute best to ensure that our community parking is only open to our residents and their guests. It is also true that our amenities are operating with restricted use at this time. This is driven by our concern for the health and safety of our residents and also by local government directives. Should you have any questions or concerns, please contact us in the office and we can review these temporary policies with you. While our office isn't open to the public, you can reach our community manager directly at manager.vistasureno@conam.net. Additionally, you may request to be put in contact with the regional manager, Heather, should you wish for another party to weigh in on any issues you may be experiencing. We sincerely appreciate your feedback and hope that we can put some of these issues to rest. Thank you for reaching out and we hope you have a great day!
                Review Author Icon

                Cmcooler

                Resident 2020

                2/19/2020

                Just beware of the property manager and maintenance very creepy. Oh and dont believe these reviews by no means. The property manager amanda will literally take your phone if she feels comfortable with you enough and put good reviews on here herself, she did it… See More >
                  Review Author Icon

                  anonymous

                  Resident 2018 - 2019

                  7/5/2019

                  i would not recommend this apartment. They will surprise you about the rent. They will sent you an incorrect noticed that will ruin your day when you know your paying your rent correctly and give you all the list that having $ into it that… See More >
                    Review Author Icon

                    Sean_P348

                    Resident 2019

                    3/27/2019

                    Place is hell. Water shuts off every other day and when there is water it's either not hot or no pressure. They will nickel and dime you every chance they get. They even shut off the online website to pay rent the day before it… See More >
                      Review Author Icon

                      anonymous

                      Resident 2019

                      3/27/2019

                      I wish they would answer the phones. I always have to walk to the office face to face to get issues resolved and this gets old. I feel sorry for residents that work a shift where that is not possible. I moved here Oct of… See More >
                        Review Author Icon

                        anonymous

                        Resident 2018 - 2019

                        3/25/2019

                        *I haven't had a working washer or toilet in my home since Wednesday(5 days)!!!!! I've left 3 voicemails since I don't have time to go to the front office. They NEVER answer the phone.* Used to be a semi-decent place then they just recently switched… See More >
                          Review Author Icon

                          anonymous

                          Resident 2019

                          6/10/2019

                          This has been the worst living experience of my life. I absolutely hate this complex with every fibre of my being. This complex's management will let themselves into your unit without warning or permission. No notice is given whatsoever before they enter your home. The… See More >
                            Review Author Icon

                            anonymous

                            Resident 2018 - 2019

                            1/22/2019

                            Worst place to live! Haven't had hot water in two weeks (in the process of speaking to a lawyer) once a week they turn off the water for the whole day. Never any parking. Small complex and it's not very lit up, no lights, bulbs… See More >
                              Review Author Icon

                              anonymous

                              Resident 2018

                              10/19/2018

                              This place is a complete joke!!!! Do not be fooled by remodeling!! The staff changes every 90 days the building keeps getting sold. The building is older and needs A lot of work which your rent goes up with repairs.... The dryers take 3x to… See More >
                                Review Author Icon

                                anonymous

                                Resident 2015 - 2018

                                5/17/2018

                                DONT move here. Management is terrible and not only will they keep your deposit they will attempt to charge you additional fees. BEWARE they are crooks and thieves!!! Office staff are very rude. Everytime they have a question about little things they put a notice… See More >
                                  Review Author Icon

                                  kadilady

                                  Resident 2017 - 2018

                                  5/7/2018

                                  Just moved out and now I should have wrote a review during my stay but you never know how good you had it till you move somewhere else. The people in the office and Maintenance guys are awesome and now live where they suck.

                                    Review Author Icon

                                    Becky Gibbs

                                    Resident 2017

                                    6/14/2017

                                    I found this place by accident was on my way to look at another place. Drove by thought I should stop and glad I did. The one bedroom is huge, truly is a spacious one bedroom. Price is great would have had a smaller apartment… See More >
                                      Review Author Icon

                                      anonymous

                                      Resident 2015 - 2017

                                      5/22/2017

                                      would like to say i love this place but man the manager paul needs some attitude adjustment to his renters alwaya got a attitude when something is wrong and on going problem u as the manager should take a step back and try to help… See More >
                                        Review Author Icon

                                        Evelyn C.

                                        Resident 2015 - 2017

                                        5/4/2017

                                        I have lived here since before the new property management company took over. There have been issues with parking and water leaks, but they are always quickly resolved. They have made many improvements to the property. The maintenance staff is super friendly… See More >
                                          Review Author Icon

                                          tomsmith72

                                          Resident 2017

                                          5/4/2017

                                          Love it here, everyone in the office has taken care of us. My move was quick and easy, best deal in this area that I could find. Hot and prime location. Haley and Paul is great. Such a beautiful property. I really like the maintenance… See More >
                                            Review Author Icon

                                            anonymous

                                            Resident 2016 - 2017

                                            3/20/2017

                                            Worst office staff you've ever met. They don't communicate with each other at all, and then get mad at you when you come is asking a week or two later why stuff hasn't been fixed. I've never put in so many work orders in my… See More >
                                              Review Author Icon

                                              J Samson

                                              Resident 2016 - 2017

                                              3/15/2017

                                              I love this place, was a great find for my husband and I. Everything is close in the area, the property has plenty of beautiful trees. The grounds are always clean. I have lived in a lot of apartments but have never had work orders… See More >
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                                                sjasonjackie

                                                Resident 2016 - 2017

                                                3/6/2017

                                                I have to say I appreciate the changes that have started to really move. While I was not thrilled with my rent increase this round I have noticed a change of people moving out and I support the better quality of neighbors. The property is… See More >
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                                                  naji2x

                                                  Resident 2014 - 2016

                                                  1/26/2017

                                                  Good apartment until you move out: It was great when managed by PB Bell. Then in 2015 new management came in it started going downhill. The parking lots and walkways weren't regularly cleaned, leaves weren't blown in the winter time as much. On top of… See More >

                                                    Features & Amenities

                                                    Pets
                                                    • Dogs Allowed
                                                      Fee: $300. Rent: $25. Restrictions: We know that the path to your heart is marked with paw prints and that the best part of your day is coming home to a wagging tail. It's just not home without them, so bring them to your new home at Vista Sureno! Please call our Leasing Office for complete pet policy information.. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Fee: $300. Rent: $25. Restrictions: We know that the path to your heart is marked with paw prints and that the best part of your day is coming home to a wagging tail. It's just not home without them, so bring them to your new home at Vista Sureno! Please call our Leasing Office for complete pet policy information.. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Business Center
                                                    • Club Discount
                                                    • Clubhouse
                                                    • Fitness Center
                                                    • High-Speed Internet
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • One and Two Bedroom Apartments
                                                    • Pool
                                                    • Short Term Lease Available
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                                                    Leasing

                                                    Vista Sureno features beauty, convenience and style around every corner! From lush landscaping to spacious living spaces and an array of amenities, our apartments have everything you need to upgrade your lifestyle. Our newly-renovated one and two-bedroom apartments feature energy-efficient stainless steel appliances, wood-style vinyl flooring, and huge vaulted ceilings. Only a few steps from your front door, you'll find tons of amenities that will keep you smiling day-in and day-out. Soak up the sun beside our sparkling swimming pool, work up a sweat in our full-body fitness center, or unwind after a long day in our soothing spa, all here at Vista Sureno.Located in the highly sought-after Ahwatukee neighborhood, you'll have access to top-quality schools, tons of restaurants, entertainment hot-spots, and can enjoy discounted rates at the Ahwatukee Community Center. Plus, with immediate access to the I-10 Freeway, work, school and play are only minutes away. Contact our leasing team to schedule your personal tour and find out how you can upgrade your lifestyle with Vista Sureno!
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    CONAM Management Corporation

                                                    C
                                                    C
                                                    Communities
                                                    167

                                                    Questions & Answers (3)

                                                    Anonymous
                                                    Asked on: 10/27/2023
                                                    Q: Moved in and now they want to demand a deposit from me after living here for six months. Anyone else have this problem?
                                                    Truthfultalk
                                                    Asked on: 11/20/2018
                                                    Q: Yeah why am I paying over 1200 a month to live in this dump? No ceiling fans, no lighting, maintenance never fixes anything., a laughable teeny tiny pool? Seen bigger ones at a person's house. What a joke. Water shuts off all the time and not too mention the gallons of water that is wasted every day while you wait for your water to get hot. Weirdest thing I have ever seen in my life. Doesn't the city question the amount of water that goes out in such vast volumes on a property with no grass? Stay away people. You'll be glad you did.
                                                    North_M
                                                    Answered on: 08/18/2020
                                                    A: Your rite. I regret moving in this dump.
                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q: Are there surveillance cameras on site?

                                                    Frequently Asked

                                                    Based on 89 number of votes by renters, Vista Sureno Apartments is currently rated 2.9 out of 5 stars.
                                                    Vista Sureno Apartments is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Vista Sureno Apartments is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    Vista Sureno Apartments is rated 1/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    Vista Sureno Apartments is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Vista Sureno Apartments is rated 1/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                    Vista Sureno Apartments is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 5 days to their community reviews in the past year.
                                                    CONAM Management Corporation
                                                    Dogs Allowed
                                                    Fee: $300
                                                    Rent: $25
                                                    Restrictions: We know that the path to your heart is marked with paw prints and that the best part of your day is coming home to a wagging tail. It's just not home without them, so bring them to your new home at Vista Sureno! Please call our Leasing Office for complete pet policy information.
                                                    Pet Limit: 2
                                                    Cats Allowed
                                                    Fee: $300
                                                    Rent: $25
                                                    Restrictions: We know that the path to your heart is marked with paw prints and that the best part of your day is coming home to a wagging tail. It's just not home without them, so bring them to your new home at Vista Sureno! Please call our Leasing Office for complete pet policy information.
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths

                                                    Check Availability

                                                    Vista Sureno Apartments

                                                    March 2024

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                                                    Vista Sureno Apartments is a 740 - 960 sq. ft. apartment in Phoenix in zip code 85044. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,370. Nearby cities include Paradise Valley, Glendale, Scottsdale, Laveen, and Tempe.

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