I would agree that the apartment office staff are not helpful, and very frustrating to try to talk to. Each of them says they will fix something right away, but you always have to wait a couple days, come back and ask again, then wait, then come back, again and again till finally something gets done. I also agree that Nicole is the worst about this. When I left they charged me for carpet replacement as well. My carpet was in immaculate condition too. When I tried to agrue it, they were very quick to go to collections. In fact they threatened to go to collections on the very first bill I received for carpet replacement, less than a week after I moved out. All in all a very bad experience, and I am glad to be rid of them.

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