From:
-Anonymous-
Date posted:
4/22/2008
Years at this apartment:
2007
-
2008
3 responses
We first moved into our apartment in November 07. Our biggest gripe was the misinformation regarding mailbox # and apt #. I don't know what the process is of assigning mailboxes, but our mailbox # and apt # is almost identical, except the last two numbers are switched. Confusing...YES! We spoke to an office staff to clarify what address to send our mail to. A staff member, who also was also one of the managers, said fedex/box/packages goes directly to apt so send to apartment #. Mail goes to mailbox, so send it to mailbox #...Not sure if we heard it correctly, we again repeated what was said and she said yes! Nevertheless, we NEVER received any of our mail!!! We were late on all our bills, and all our private statements and business files were mailed to the wrong resident. To make things worse, I had opened up a new bank account, and my bank card and box of checks were sitting in someones' apt. Thank goodness they were good people, because it was returned to the Pillar office. We wrote a letter to the resident manager, Kate regarding our complaint. The only thing that resulted was a call from the original manager, Ingrid''', who basically denied everything. With no help from the staff, we resolved everything on our own. I would have at least expected an apology letter from the Manager for our inconvenience!!!
Oh and pool is beautiful, but gets very dirty with leaves and pollen. We requested them to leave a net so we can clean...they joked and said to use a spagetti strainer. Still no pool net avaiable for guest use.
Recommended: YES
Overall Rating
Parking:
Maintenance:
Construction:
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Office Staff:
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User Responses
From:
Anonymous
Date:
04/22/2008
Just wait it'll get worse. I lived there when a bunch of kids broke the water line, Kate never does anything to help. And I hear ya on the mail, ours was always lost, had to send important things to our work address. Do be careful, it's Bee season, and they swarm first thing in the morning. I still have pics I took of that happening.
From:
Anonymous
Date:
04/29/2008
They tell you what they think you want to hear. The staff is always changing so they don't take the time to learn about the community. My favorite is that the pool is being worked on just as the weather gets hot. Iam waiting to see if we get credit on this month's rent for the non use of the pool. They certainly tack on a late fee for the rent so I hope that they recipricate by giving us some of our rent back. $50 for the 1st day and $5 for each day after for as long as the pool is closed.
From:
teed-offf
Date:
05/24/2008
I still live here and HATE it. I am praying for the day I finally close escrow and can leave this hell hole. Staff is oblivious and incompetent. Management doesn't care about anything except filling vacancies and collecting the rent.
UNLAWFUL ENRTY-- today i find men knocking on my door and opening it with a key! They said they were there to change the airfilter. No one contacted me nor any other pillar resident I spoke to about this. As a woman living alone, I was petrfied! By law, we are supposed to be given 24 hrs notice of entry, but that doesn't matter to management. Half the time management is not even there--excuse? she spilts her time between 2 communities. BOO HOO! what are we paying for?
Hope that other tenant did not really expect to get money taken off rent for non-use of pool. When the pool was closed for 2 months in the middle of summer in 2006 because the management was too cheap to pay higher wages to get the pool fixed in the cooler months, they told us allto go to use the pool sat other pillar communities.
One thing i will say--the pools at the other communities were much more pleasant. No influx of drunk young adults bringing glass , footballs, cigarettes and food and drink into the pool like they do at pillars. i actually stopped using the pool last year, I was so sick of the disgustig scene. management does nothing.
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