Here are copies of emails that I have sent to the Greystar corporate office, I have heard nothing else since the intial response where the message would be forwarded on.

Tom,

I thought that you would like to know that this Saturday night the Club Rio patrons were urinating in the bushes in front of my apartment. I contacted the Tempe police and asked them to send someone to patrol the area and I also contacted Darrell who did not show up. Needless to say I was kept awake until 3:30 in the morning. Words cannot express how disappointed I am in management and their failure to assist in resolving this matter. Due to the lack of urgency from the office staff I expect nothing less than a full refund on my move in deposit as this situation was the cause of my husband and I moving to a new apartment community at the end of the month.

Sincerely,
Lissa

-----Original Message-----
From: Tom Shelton [mailto:tshelton@greystar.com]
Sent: Tuesday, May 11, 2004 9:41 AM
To:
Cc: La Mirage; Mike Hendricks
Subject: FW: Disappointed tenant

Lissa: Please be advised that I have received your message and have forwarded it to the Regional Manager responsible for La Mirage. Admittedly, this is the first I've heard of the situation, but agree with your concerns. I also apologize for previous managers being unresponsive. We will look into the parking pass concept and thank you for the suggestion. Sincerely,


Thomas K. Shelton, CPM, CAPS
Regional Partner
Direct (602) 522-1210
tshelton@greystar.com


-----Original Message-----
From: Stacy Hunt
Sent: Tuesday, May 11, 2004 7:57 AM
To: Tom Shelton
Subject: FW: Disappointed tenant



-----Original Message-----
From: Lissa
Sent: Monday, May 10, 2004 8:23 PM
To: Tom Shelton; Ben Friedman; Bill Maddux; Kin Oldham; Angelique Goodnough; Stacy Hunt; :bspaulding@greystar.com; alivingstone@greystar.com
Cc: info@clubrio.com
Subject: Disappointed tenant



Tim,



I am writing you this email in hopes that something can be done. About a month and a half ago I went into the office at La Mirage and spoke with Kelli and Darrel about a problem with Club Rio's patron's parking in the complex on Saturday nights and keeping me awake. I advised them that Club Rio has an after hours party on Saturday nights until 4am and that in order to get in to the club you have to be there by 2am. What this entails is several carloads of club goers parking in front of the building that I am in starting around 12:30am being loud and disruptive. There are broken beer bottles and trash all over the parking lot every Sunday morning, a tree has been hit, not to mention the numerous police stops out on the street in front of the complex pulling people over for speeding and drunk driving. The response to my dilemma was for me to page Darrell and have him come to the complex to have people towed. Well that would be fine, except that I am waking Darrell up and then I have to wait for him to arrive. Last weekend my husband and I turned away 15 carloads with Club Rio patrons from 1am to 1:45am and then Darrell arrived to take it from there. Is it so difficult for your company to issue parking passes to it tenants and their guests' This would have enabled me to just call the tow truck company and have the violators towed, even Darrell agreed with me that this was the best thing that could be done. Unfortunately all of the calls I have left for Kelli at the office have gone unanswered and as of May 31st we will no longer be residing at La Mirage, as I expected more to be done than a shrug of the shoulders.



Sincerely,

Lissa

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