Villa Serra Apartments
20800 Homestead Road, Cupertino, CA 95014
(877) 857-0906  save favorite
AVERAGE RATING
recommended by:
11%

overall rating:
2.0
2.6
2.59 Parking:
2.4
2.36 Maintenance:
2.2
2.2 Construction:
2.2
2.24 Noise:
2.4
2.38 Grounds:
2.2
2.23 Safety:
2.0
2.04 Office Staff:
< | >

Bad treatment by management

From: -Anonymous-
Date posted: 8/26/2007
Years at this apartment: 2006 - 2007
User Response is available. 1 response
 
The management here seems to have no concern for the happiness of the tenants. Whether it is due to laundry getting stolen, car getting broken in to, mosquito problem, their first response is ALWAYS "that is not our responsibility". It may be common that electirc is not grounded, but it is new to me, and all my electircal equipment is at risk. When the gas technitian had to come and fix our heating furnace, they had never seen anything so old, and were amazed it was still running.

Recommended: NO
Overall Rating
2 out of 5
Parking:
3 of 5
Maintenance:
3 of 5
Construction: 2 of 5
Noise:
3 of 5
Grounds: 2 of 5
Safety: 2 of 5
Office Staff:
3 of 5
I'm the author!
Lived here?


User Responses

From: Anonymous Date: 11/22/2007
The management team always behave unprofessionally. If tenants complain about the high rent and bad service, their response is always like 'you can go find cheaper places'. So bad. They also over-charge trash/water to tenants. Those months, they charge each family over $70 at average, sometimes, the bill goes to $100. What a rip-off. They do not have individual water meter, and their utilities allocation have people feel that tenants are paying the public utility usage that is supposed to be paid by the apartment management.
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