I've been a resident for almost a year now and have never had any problems. My car was towed last night which is amazing as my parking pass was clearly visible, as it has been for the past year; right on the dash. When you sign your lease, they also take down your car's information - with the express intent to double check to make sure you're truly a resident - before they tow you incase the parking pass is not visible.

Now, I have to get a ride to the towing place, pay $220 and miss part of class (I'm a college student) and be late to work all because they're too lazy to double check to see if the car belongs to a resident.

They use Patrol Plus to check for the parking passes. After speaking with the manager I was told that Patrol Plus doesn't have access to our information, so they cannot check to see if the car belongs to a resident. Why then, would they take down our car's information if not to use it as intended'

If the fee is not refunded, I'm going to file a complaint with the City of Davis, the Better Business Bureau and pursue legal action if neccesary. If your car has also been towed wrongfully, please let me know. I know of three other cases where this has occured recently. uWDgQKY3Vkv8FKIsB8Ax

User Responses
From: usmarinedude	Date: 07/15/2008
My car was towed last night too. My email is usmarinedude@gmail.com
From: caffren201	Date: 07/16/2008
Update: So it turns out the manager who told me we'd be contacted first before our cars would be towed was wrong and has since left the company. As the guys at All About Towing said, "Cambridge House has a very high turnover rate with their managers." My parking pass had fallen off my dash and into the car as I showed it to the All About Towing guys as soon as I could get into my car. They felt terrible as they could see the pass was literally "right there" - visible as soon as I opened the door. They offered to void the towing fee if the management at Cambridge House would give them a call and tell them to void it. They couldn???t void it themselves as they are contracted by Cambridge House and would need the ???ok??? from them. Unfortunately, the upper management at Cambridge House decided not to make the call as they'd be liable for all the other residents who have also been towed due to similar situations. I pointed out that they wouldn't have to actually pay the towing fee - All About Towing would simply void the transactions, but they declined anyways. It is unfortunate as the manager who actually works at the property, Monica, has been very kind and patient about the whole thing. It was her boss's call and there's nothing Monica could do. This case really solidifies the impression that the employees who work here just got stuck working for people with poor management skills. As I've said in a previous post, the maintenance guys are awesome and do good work - it???s just unfortunate that they have to work at a place that is in such poor condition. When I lived at The Seville and Greystone, they had mechanisms in place to prevent residents getting towed if for some reason their parking passes weren't visible. The Seville used to patrol the parking lot at night, themselves, (as a manager lived on the property) and same with Greystone. In addition, at Greystone, if someone was parked in your spot, you literally had to show your lease to the tow truck driver (with your car's info) and prove that you owned the spot, before they'd tow the car. As the guys at All About Towing said, "most apartment complexes are careful to not tow their own customers as that only pisses the customer off". I have to agree. I guess Cambridge House couldn???t be bothered to do the same. Basically, some places care about their customers and others don't. Some are willing to introduce simple measures to prevent situations like these. What makes matters worse is Cambridge House is talking about switching to using Jed's Towing, out in Dixon, so not only will you get towed if your pass isn't visible, but you'll also have to drive out to Dixon. All in all, it???s very poor management and obviously not geared to retaining customers or maintaining good relationships with current customers. It was my fault for not making sure the parking pass was on my dash. Since I???d never had a problem before, I didn???t even think to double check as I got out of the car. As frustrating as it is, I decided long ago not to renew my lease as Cambridge House is overpriced and in terrible condition ??? even as far as Davis apartments go. It is clear that the management doesn???t care about their customers and instead only wishes to cover themselves. As past and current residents of Cambridge House, along with All About Towing mentioned, this happens quite often. Patrol Plus is over zealous in their reporting of cars without ???clearly visible parking passes??? and most likely receives kick backs from All About Towing. Anyways, don???t take my word for it; the majority of past and current residents??? opinions are clearly negative here, (only 33% of past or current residents recommend Cambridge House according to ApartmentRatings.com). It???s a shame as the employees who work on site have always been kind and good at what they do. I???m impressed with them and think its sad they just got stuck working for bad upper management. I apologize for the long post but felt it was important to present the whole picture as best I could. Also, tape your parking pass to your windshield, no matter where you live.
From: Anonymous	Date: 07/21/2008
Anyone who has had their car towed should read the California Vehicle Code 22658. It looks like they are legally required to contact the registered owner of the vehicle if they have that information - which they do if you live there. Read over it and see what you think. You might want to let the police department know they are breaking the law if your experience sounds like they are not complying with the requirements of the CVC.

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