Highlands Apartments
11750 Mount Vernon Ave, Grand Terrace, CA 92313
909-783-1230  WEBSITE save favorite
AVERAGE RATING
recommended by:
41%

overall rating:
2.4
2.7
2.71 Parking:
2.7
2.68 Maintenance:
2.7
2.7 Construction:
2.6
2.64 Noise:
3.5
3.46 Grounds:
2.7
2.7 Safety:
2.5
2.54 Office Staff:
< | >

Don't Expect much!!

From: -Anonymous-
Date posted: 2/13/2008
Years at this apartment: 2007 - 2007
 
We moved in Feb, 2007 I thought it was a smart move I was so wrong it took over 6 months just to have the leak in the kitchen fixed I was in the office day after day and every day I was told the were very busy but the would try to get somone out to me that day. However that was not the case. Then one day I awoke with a guy in my kitchen I called to complain and I was told when there is a leak it is an emergency We moved in Feb, 2007 I thought it was a smart move I was so wrong it took over 6 months just to have the leak in the kitchen fixed I was in the office day after day and every day I was told the maintenance crew was very busy, but they would try to get someone out to me that day. However that was not the case. Then one day I awoke with a guy in my kitchen I called to complain and I was told when there is a leak it is an emergency and they could enter without my permission. The problem with that was it had been for leaking over 6 Months. But I was happy it was done. Then they were replacing the landing on the upstairs deck. Well I received the notice 6pm the day before the work was to begin. The notice read "tenants will not have access to the Apt. from 8-5" however, the workers did not arrive until 6pm and were not finished until 8pm.
My advice to anyone thinking about renting from the Highlands is to have a high tolerance for miscommunication from the staff in the front office.

The Highland has one thing going for it and I do mean ONE THING, the grounds are kept up very nicely.

GOOD LUCK!!!

Recommended: NO
Overall Rating
1 out of 5
Parking:
1 of 5
Maintenance:
1 of 5
Construction: 2 of 5
Noise:
4 of 5
Grounds: 3 of 5
Safety: 2 of 5
Office Staff:
1 of 5
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