Highlands Apartments
11750 Mount Vernon Ave, Grand Terrace, CA 92313
909-783-1230  WEBSITE save favorite
AVERAGE RATING
recommended by:
41%

overall rating:
2.4
2.7
2.71 Parking:
2.7
2.68 Maintenance:
2.7
2.7 Construction:
2.6
2.64 Noise:
3.5
3.46 Grounds:
2.7
2.7 Safety:
2.5
2.54 Office Staff:
< | >

BAD service, and will charge extra hidden fees on moving out.

From: -Anonymous-
Date posted: 11/16/2007
Years at this apartment: 2005 - 2007
 
I lived there for 2 years. The staff were never helpful, as there was a lot of turnover and they never seemed to know what they were doing. I asked for the lightbulbs on the lamps in front of my apt building to be replaced, and it took 3 weeks. It was pitch dark throughout this time. I reminded them 2-3 times. I felt very unsafe.

Also, on moving out, I spent an entire weekend cleaning my apt to receive my deposit back, but was charged $120 for cleaning, $40 for carpet, and $60 for repainting, which is arbitrary, being that I will not benefit from any of it. These should all be maintenance fees or absorbed by the rent, not out of a deposit.

Generally, it's quiet, but other residents roll through with loud music and bass at all hours of the day and night. There was a few times at 3 to 5 am that people were honking outside my apt. The management seemed unconcerned.

Recommended: NO
Overall Rating
2 out of 5
Parking:
2 of 5
Maintenance:
3 of 5
Construction: 2 of 5
Noise:
2 of 5
Grounds: 2 of 5
Safety: 2 of 5
Office Staff:
2 of 5
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