559-583-0500 save favorite
31%
overall rating:
Parking:
Maintenance:
Construction:
Noise:
Grounds:
Safety:
Office Staff:
Would no longer recommend
From: -Anonymous-Date posted: 6/15/2008
Years at this apartment: 2007-01-01 - 2008-01-01
4 responses
4 photos
My husband and I have lived in a 1160 foot two-bedroom apartment for three years and it was alright but more expensive than comparable apartments in the area. For our rent, we could have rented a house, and in retrospect we probably should have. The maintenance staff is quick, but many problems are seldom fixed on the first try. For example, every time it rains our roof leaks, and whenever we call for help, they send someone out who walks around on the roof, paints the ceiling, and tells us it's taken care of. It's only months later, when it rains again, that we discover our roof still leaks. This has been an ongoing problem since 2007, and judging by the condition of the roof when we moved in, it was a problem before we showed up. The gutter has been hanging off the side of the building since we moved in as well.
The office staff is great until you've signed your lease, then you're pretty much on your own. As other reviewers have said, there is a lot of doublespeak and buck passing. For example, after telling one of the staff that we intended to vacate at the end of our lease and providing a copy of military orders, she told me that was sufficient notice. Later, I find out that I was supposed to give 30 days written notice in addition to this (but no, they don't actually have a FORM for this, and I fail to see how PCS orders don't constitute "written notice," especially when they were provided 75 days in advance as opposed to 30), which cost us several hundred dollars in excess rent (of course).
The landscaping is pretty nice, when it is maintained. During our tenancy they've ripped out most of the trees that surround the property, and the blue-dyed waterways get filled with dead leaves and other detritus. They removed the pedestrian gates around the perimeter of the property because none of the locks worked and tenants couldn't access the grounds through them. The locks to the pools are also incompatible with most of the tenants' keys (which was fine with me, because maintaining the pools was clearly not a priority of the management). The pools are closed the majority of the year due to health issues. There are a few children's play areas, but I would NEVER let my child into any of them. They're run down and full of splintery wood, and the sand is full of sand wasps.
There are plenty of dumpsters, which hasn't always been the case with other places I've lived. The noise situation isn't bad, really. You can hear people in the adjacent apartments (especially if they're in the bathroom area) but not so well as to be able to make out their conversation or the television shows they're watching. You definitely hear a lot of wildlife (mallards and coots) and trains, especially if you live on the second floor. There are car washing bays which seem to work some of the time and laundry facilities with which you need a special card (when we moved in they were coin-op) but we have never received one.
One of the bigger problems is lack of parking enforcement. A lot of people park outside their garages, blocking others' access. Others like to park along fire lanes, though the management is pretty good about towing when necessary. The structure of the complex makes it quite difficult for moving vans to access a lot of the units. It's easy to get blocked in (or out) for a long time if a delivery truck or moving van shows up at the wrong time.
The heating/cooling system in the units is subpar. While there is a big box of HVAC filters in the leasing office, no one comes to change them or reminds you to change them, even though you periodically get notices that people will come to change your filter and check your smoke alarm. I've gotten five or six of those notices but NOT ONCE has someone actually entered the premises. Half of our unit is on a westerly wall, and that side of the apartment gets uninhabitably hot in the summertime. In the winter, the whole place too cold. Opening and closing AC vents does little to solve this problem. Obviously, there is very little insulation in the walls/ceiling. Expect your electric bill to top $250/month in the summer.
Last updated: 12/1/2010
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User Responses |
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| From: Anonymous | Date: 03/29/2011 |
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It appears to me (after reading several reviews) that the Edgewater staff is attempting to do some serious damage control in light of the personal reviews and seriously shocking pictures taken by tenants. In my opinion that only makes matters worse. On another note, I have seen the pools and spas look that bad in both the winter and the summer months. I have even seen children (who know no better) swim in them. Oh, and for safety sake wouldn't it be wise to empty the pools rather than allow stagnate water to sit and soak a dead carcass? In my opinion, no amount of buck-passing, scape-goating, or sugar coating is going to hide the reality of those pictures. I find the whole thing along with the countless excuses that go with it absolutely disgusting and shameful!
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| From: Anonymous | Date: 05/01/2011 |
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Wow, those are some pretty disgusting pictures. It's amazing how they even show them to potential residents. Total false advertisement!
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| From: califcowboy | Date: 05/15/2011 |
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We use to live in Edgewater Island apartments aprox 12 yrs they were very nice back then.We were concidering moving back but after reading these bad reviews and the management response I don't think so.Management has to make the renters happy first before even concidering new ones.Word of mouth will ruin a bussiness or even a apartment complex. One final note your renters "CAN NOT ALL TO WRONG". Learn from your mistakes and quit making excuses.
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| From: ei.leasing | Date: 05/27/2011 |
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I'm a employee of the community and I would like to clarify some items. Our rents are higher than other communities because we are not a low income community; we actually require that our tenants make three times the amount of rent. For maintenance we have a policy if a work order is placed we have to run on it within 3 hours but they try their best to do it within 1 hour, if a emergency work order is placed we make that a priority over any other work orders.
As far as your roof issue that is actually not common on our community but it could happen on a rare occasion if there is heavy rain which can cause the roof slabs to shift (this could happen anywhere even in homes); maintenance has certain steps to follow when working with any type of work order so not everything can be fixed on the first try. So for example they try step one to fix something if that doesn't work then they go to the next step to fix the problem and they keep trying until it is solved.
As far as tenants giving a 30 day notice in the lease it explains our notice policy in 3 different areas; it states that we require for our tenants to provide us with a written 30 day notice. In addition when the future tenant comes in to sign their move in paper work the leasing agent reads the lease to them and tells them they must give a written 30 day notice. For the 30 day notice there is no legal form in California that the landlord needs to provide the tenant with to give their notice so the tenant just has to write it on piece of paper and turn it into the community.
Unfortunately we have had to cut down trees because the roots are destroying our side walks and pavements but with every tree we remove we replace it with another tree in a different location. On windy days the leaves of the trees do fall into the ponds but we have a Aquatics Technician who solely works on the pools and ponds to keep them clean.
As far as the pools being closed we do close them during the winter because they do not get utilized in the winter, it is just to cold to swim. This is why all apartment communities and public pools are shut down during the winter. The pictures you posted of the pool was when our pools were shut down for the winter, that particular pool had a broken pump; we were waiting on the part to come in that is why the water had turned green.
Living in any apartment community you may be able to hear your neighbors, that is apartments living but it really just depends how courteous your neighbors are. If a resident is being louder than normal we definitely take care of the problem.
For filters we recommend for them to be changed out every 3 months, it is the tenant's responsibility to call and place a work order to have it changed because we legally can not enter the apartment with out the tenant's permission. You lived in a 2x2 upstairs apartment with vaulted ceilings, any apartment with vaulted ceilings takes longer to cool down or warm up. In the summer time the valley gets extremely hot so even if you lived in a downstairs with out vaulted ceilings it would take a while for the apartment to cool down. Your electricity bill of $250 was high, I'm assuming you may have had it at a low temperature to get a high bill at that amount or you left your a/c on auto to have it constantly running.
We truly appreciate your review because it helps know how our tenants are feeling and helps us improve our services. If you are ever stationed in Lemoore we would love for you to come back to our community so you can see all of the improvements we have made.
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