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Terrible management
From:
-Anonymous-
Date posted:
9/23/2007
Years at this apartment:
2004
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2007
My wife and I have been living @ Pinnacle for over 3 years. We both love the location and the convenience of the adjacent Hayward Bart station.
Despite all the nice amenities this property offers, we have noticed a steady and rapid decline in the quality and frequency of the services provided by the property management and their staff. The management, has decided to make themselves least accessible to their current residents.
Even when they are in the office and they see you standing at the door, they will not let you in to see them. They have reduced their office hours from 9-6 to 10-6 and no longer allow their residents to see them on Sunday. In most cases, they leave the office earlier than their posted hours.
On the blessed occasion when you actually get to see them, they are unhelpful, condescending and useless.
We strongly recommend against choosing this property. The apathy displayed by the management is mind-boggling. In one instance, a resident living on the first floor returned home to find that his apartment had been broken into. What did the management do' The resident manager, refused to help and left the resident to his own devices. She was promoted and relocated to another location. Her replacement is far more incompetent.
What is the point of having a resident manager if they are totally useless and unhelpful'
Choose wisely.
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