I think a quote I heard in the business says it best... "A good property manager is always an assumed amenity that is never listed on the brochure." To be frank I live in one of the renovated units and for the most part I really like the finishes. The community in general isn't half bad... I can put up with construction and the ongoing improvements (even if it takes 6 weeks to replace carpet in a hallway). I would consider myself a very easygoing person.

Sure, I have had my share of sleepless nights because of the noisy neighbors with no response from your "security". Sure I have been scolded in a shower when the temperature fluctuated drastically from luke warm to steaming hot and back again every minute or so (which by the way is a violation of city code). I have dealt with walking up 6 flights of stairs because the elevator to my floor is not working for 4 days straight. I have experienced people parked behind me in my own space so I was an hour late for work. All of that was a nuisance, but I could deal without complaining.
What I can complain about is this "amazing" management you so feverishly defend. I have been graced with the experience of many apartments and their managers... and I have to say your team is the worst.
So many times has my rent check been lost only to receive a notice on my door (I have always paid on the 1st)' So many times have I called with a question or maintenance request only to be given a runaround and ultimately told I could not be helped. ----- don t answer the phone if you are not in a position to help someone... don't make excuses that you are not at your desk... it gets old after the 3rd or 4th time. The resident relations expert has no people skills she is abrasive with no people communication skills. You never tell someone to call their lawyers if they have an issue. What do you think your job is'

I cannot comment on this manager.... she hides behind the rest of her staff and when I ask to speak with her I am told she is either busy or I simply need to speak with ---- or the wonderful resident relations person.

Wow, I truly never realized how annoyed by their ineptitude I was until I typed it out. This is your job, I have mine and do it well... step up and stop hating it, maybe you might find you can actually perform up to expectations if you try.

FYI the rest of the staff, maintenance and office, is great it s just so sad that a few in leadership can ruin the community.

User Responses
From: Anonymous	Date: 11/13/2008
Are you sure you have th right community? This Franklin only has one office person and no one named ---- works there.
From: Anonymous	Date: 11/14/2008
---- was the old maintainance guy
From: Anonymous	Date: 11/28/2008
---- works at Serravella (now the Vantage). Both Serravella and Franklin are run by the Prometheus Group.

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