The reviews of 3/1/07 ("A disaster!") and 5/06 ("Beware!") are dead-on. Management is awful, from the girl at the front desk (rudest secretary in all of Los Angeles, believe it or not!!) up through the top. Over three years, I left dozens of voice mails and only received two return calls. Customer service is a foreign language to them. Meet them in the halls (most of the managers live in the building) and they're friendly enough, but no requests you make will be followed-up on.

Meanwhile, parking is a pain -- your spot will be taken during the day, guaranteed, and not all the valets are competent. Security, at least, is very friendly, and maintenance is OK, when you can get ahold of them.

But worst of all is when you have an emergency. One review already gave a good description of the most recent fire. The building also experienced a significant flood, two days after Christmas. A burst pipe devastated the 14th floor and filthy water ran down through several flights, damaging walls, carpets, floors, and ceilings, leaving behind the distinct scent of urine. Had we not been at home that weekday, we would have had thousands and thousands of dollars of damage and lost irreplaceable heirlooms.

What did management do' More than 6 hrs after we reported the flood, we got a medium-sized fan to help dry up the water. Days, weeks later, did they check if mold had grown behind the walls or if there were any other health hazards' Did they let us know it was all safe now' No, no, and no.

The icing on top of their huge mud pie is all these tiny things: the water bill went from $15/month to $38 /month (and growing) in the past year; they switched the laundry machines and refused to refund our old laundry cards; they shut down the pool and BBQ area for more than a year without compensation; and finally, they've done everything to pick away at our deposit after leaving, so suddenly we're out almost $200 without justification or explanation.

It's a great location if you work downtown and can endure incompetent management. If you don't or can't, avoid this place like the plague.

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