Grand Promenade Tower
255 South Grand Avenue, Los Angeles, CA 90012
213-229-9777  WEBSITE save favorite
AVERAGE RATING
recommended by:
46%

overall rating:
2.9
3.0
3.0 Parking:
2.8
2.83 Maintenance:
2.8
2.83 Construction:
3.4
3.39 Noise:
2.9
2.94 Grounds:
2.9
2.94 Safety:
2.7
2.67 Office Staff:
< | >

Nothing but PROBLEMS!!!

From: -Anonymous-
Date posted: 8/22/2008
Years at this apartment: 2005 - 2008
 
You might think that this building is a good value. The units are spacious for the price and location, but BEWARE! If you ever need anything from management they are unresponsive to the point of nonexistence. Even if there is a serious health or safety issue (ex. mold, leaks, broken appliances, doors that won't lock)no one will respond to your problem for days, if at all. The maintenance staff may come take a look and do a temporary fix. Our freezer has been broken and leaking for over 2 months and I don't even want to keep things in the refrigerator because of leaking water. How long will we wait before it's replaced' Also, the shower doors are glass and 20 years old with mold and mildew that can not be cleaned (even by the housekeeping staff). They have not replaced our shower doors and I hate the idea of my son bathing near so many germs. We have had issues with parking as well. Our car is rarely available and valets are not always on site when needed even though we pay a monthly fee for our parking spot. The hallways are dirty and the washing machine on our floor is broken almost once a month. Also, in order to do laundry you have to charge money onto a card, but often times, the card reader is broken for days at a time and then you can not add money to the card to do any laundry. We've called management repeatedly about all of these issues (and more) and they don't seem to care at all. No calls back, no response and if you go to the office in person be prepared to be treated poorly. No one wants to take responsibility for any problems or offer any help at all. Aaron (the manager) is WORTHLESS!!!! If you want to live in a "ghetto" environment, feel free to chat with the office staff. I can not wait until our lease is up.

Recommended: NO
Overall Rating
1 out of 5
Parking:
1 of 5
Maintenance:
1 of 5
Construction: 1 of 5
Noise:
2 of 5
Grounds: 1 of 5
Safety: 1 of 5
Office Staff:
1 of 5
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