Serravella Apartments
  (formerly St James)

From: -Anonymous- Date posted: 10/5/2006 Years at this apartment: 2004 - 2006 2 responses   Below is a comment someone wrote on the forum. Whoever wrote this is so right on! This is EXACTLY how it is here. I was going to write my own but thought that this comment well deserved to be on the main page. I hope they don't mind! I also want to point out that the person referred to as the "receptionist" doing her makeup is actually one of the managers. As for the main manager, well, he's a joke as well, straight from the ghetto. Absolutly no professionalism whatsoever. Has no support for us residents who live here. The responses....probably from the staff....state that if we don't like it we should just move! Yea! So they can charge us thousands of dollars in fees for breaking our lease' Especially those of us who renewed our lease before the construction started''' Yes, some of us do have a choice not to stay. But those of us locked in a lease don't! Here is the comment posted on the forum. Kudos to the person who wrote it! "The management isn't going to do anything. I went into their office to complain the other day. First off, the office was locked causing me to wait. The staff wanders in a half hour late. The receptionist was doing her makeup when I walked in. She ignored me for a few minutes and then piped up: "Oh, did you want something'" No. I was just standing here like a statue to entertain you. Moron. The general attitude of the staff is horrible. All they want is our cash, they don't give a damn about their tenants. Everytime something happens it takes them forever to fix it. When I asked them to send maintenance (sink flooding the bathroom & kitchen) they sent a cleaning woman to fix the problem. Uh, I don't have a problem cleaning up water. I have a problem stopping floods. Of course, you cannot reach maintenance or management by phone at all (everything goes to voicemail). Nothing was done until I called (from work mind you) the next day and screamed in the receptionists' ear. So far, I've had issues with the construction workers that drop things on my patio and don't clean them up (i.e. Tar, black water, Globs of Cement, Cigarette Butts, and random garbage). When the drilling started they began on the wall outside my apartment with a jackhammer. This of course caused the walls in my apartment to crack and fling chunks of material around the room. The manager said he'd look into it and get back to me. That was a month ago...not a single word. This of course has nothing to do with the usual noise. Which mainly amounts to a bunch of immature drunken residents and thier guests. They stumble around and slam doors all night. It's worse than living in a dormitory. I'm a regular person with a 9-5 job (actually it's an 8-6 job). I shouldn't have to complain to management constantly about noise and things falling apart. It seems that no matter what we say or do, our requests are ignored by management. The tenants need to from some kind of committee. Management is supposed to stand up for their tenants, not jerk us around like this."

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