Westside Terrace formerly Bay Apartments
3636 South Sepulveda Boulevard, Los Angeles, CA 90034
310-398-2794  WEBSITE save favorite
AVERAGE RATING
recommended by:
7%

overall rating:
1.7
2.4
2.4 Parking:
2.3
2.32 Maintenance:
2.2
2.16 Construction:
1.9
1.88 Noise:
2.6
2.56 Grounds:
2.2
2.16 Safety:
1.7
1.72 Office Staff:
< | >

VERY RUDE CUSTOMER SERVICE!

From: -Anonymous-
Date posted: 8/5/2005
Years at this apartment: 2005 - 2005
 
I HAVE BEEN CURRENTLY SEARCHING FOR MANY DIFFERENT APARTMENTS FOR A WEEK, AND WHEN I ENTERED THE LEASING OFFICE, I WAS VERY DISGUSTED AND ANGRY AT THE WAY THEY TREATED MY WIFE AND MYSELF!

FIRST OF ALL, THEY DID NOT GREET US WHEN WE ARRIVED AND DID NOT HAVE ANY COURTESY TO TELL US APOLOGETICALLY FOR US TO WAIT. THERE WAS A BLACK GIRL THAT KICKED US OUT OF THE OFFICE BECAUSE SHE WAS SHOWING AN APARTMENT TO A COUPLE IN FRONT OF US AND SAID SHE WILL BE BACK. SO, WE WAITED FOR A A FULL 20 MINUTES. THE GIRL CAME BACK, BUT SHE GOT HER PURSE AND STARTED TO LEAVE. I WAS DUMBFOUNDED, SO I STOPPED HER AND ASKED HER IF SHE WAS GOING TO EVEN HELP US. WITH VOICE OF ANNOYANCE, SHE SAID TO GO INSIDE BECAUSE THERE WAS THE MANAGER WHO WOULD HELP US.

I WAS ABOUT TO LEAVE, BUT I WANTED TO SEE WHAT ELSE WAS GOING TO HAPPEN. WE SAT DOWN AND THE MANAGER SAID TO US THAT HE'LL BE WITH US IN A MOMENT WHILE HE WAS WALKING BY TO THE BACK WITHOUT EVEN LOOKING AT US.

WE WAITED AGAIN... THEN HE CAME OUT AND ASKED US WHAT WE WANTED. I TOLD HIM THAT WE WAITED THIS LONG AND WE WERE ANGRY AT THE CUSTOMER SERVICE. I SAID I WAS DISGUSTED AND LOST ALL INTEREST IN THE RENTAL. WITHOUT A BEAT, HE SAID, "OK", AND WENT BACK IN TO HIS OFFICE. WE WALKED OURSELVES OUT VERY ANGRY AND DISGUSTED.

I'M GLAD THAT THERE IS A SITE LIKE THIS. THIS LETS FUTURE TENANTS OF THIS AREA NOT TO COME HERE! THE FACILITES HERE MIGHT BE NICE, BUT IT DOESN'T MATTER. IF THE MANAGEMENT ARE ALL -------S, THEN THE WHOLE PROPERTY IS A PIECE OF CRAP.

SORRY FOR THE LONG STORY! HOPE THIS HELPS OTHERS!

Recommended: NO
Overall Rating
1 out of 5
Parking:
1 of 5
Maintenance:
1 of 5
Construction: 1 of 5
Noise:
1 of 5
Grounds: 1 of 5
Safety: 1 of 5
Office Staff:
1 of 5
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