my boyfriend and i were stoked when we saw that place. the gym was awesome, the pools were nice, the apartments were pretty decent.

HOWEVER... after hearing about the terrible internet service, the theft, the trash, poor maintenance, hidden fees, terrible guest parking, noise issues and lack of package service.... NO THANK YOU!!! and on top of all of the above mentioned, it sounds like the staff sucks.

DEAR STAFF,
instead of seeing these reviews and getting pissed... JUST CHANGE YOUR ATTITUDES AND FOCUS ON FIXING YOUR TENANTS PROBLEMS. even when we went in, none of you seemed too pleasant. it's a pitty really. i am sure you are going to lose tons of business if you keep these shinanigans... seriously, get over yourselves.
these issues are posted on this website for a reason and it sounds like they need to be looked at and seriously worked on. acting like you are and not making necessary changes is a great way to destroy a business. especially with an economy like we have now.

p.s. it says on this site that you have to certify if you work there or not... dont lie and say you live there and write a good review when really you just work there and are trying to make the place sound good so you can make some more money. the good reviews sound SO FAKE.

User Responses
From: lorla	Date: 07/09/2009
Good for you! My lease is up end of this month and I feel like my prison sentence is up. Oh, and let tell you about all the other things that suck. 1. Once you become a resident they screw you! Current residents are not being renewed for anything close to what new residents are coming in for. This may be good for new residents now, but trust me they will hike up your rent to way above market when you renew. Here are a few personal stories on how current residents are getting screwed. I have a one bedroom and I am paying $2200 a month!! New residents are paying no more than $1600 a month. So guess what they're offering me? They are kindly offering to renew me for the same rate!!!!! These people are idiots for making such an offer and it's quite insulting I must tell you. Last night at the BBQ we ran into this guy last night and the first thing he asks us after we say hello at the grill is how much we're paying for rent. This guy and his wife are paying $2500 for a two bedroom and they are offering to renew him for the same rate when one bedrooms are going between $1800 and $2100. The most heartless and disgusting thing about this place is that this guy told them that all he wants is for them to treat him fairly and like new residents, especially since his wife has breast cancer and the bills are piling up. Melanie in the leasing office tells him that all they can do is renew for the same rate. Melanie is really sweet, but I personally would have used my judgment to call whoever I needed to in order to find out if we could make an exception to not screw this family that is going through a tough time. After all, all this guy and his wife want is to pay the same as current market rates! They are not asking for special treatment. So these awful and poor business decision making people are forcing this couple to either move during a difficult time or be stuck at a place where they are getting screwed. 2. The gym is disgusting these days and they no longer provide towels or wipes. 3. Bikes are being stolen and cars are being damaged and the security cameras are not working. 4. I also found out this week from other neighbors the following: some residents signed up for direct withdrawal of rent. First of all, I would never trust these incompetent people with my account! Guess what, they withdrew rent twice on one month! They told residents that they would get the money directly refunded into their accounts. Residents wait and wait and nothing happens. When they go back weeks later to see what's going on, Marina Terrace pulls out printed checks that have the refund. They couldn't bother to contact these people or send an email (and they do send us lots of worthless emails with stupid updates) to tell them that they should come in to claim their refunds. Very unorganized and unprofessional. I met this other neighbor downstairs and within a minute to chatting we're comparing notes. This guy is paying $2800 for a two bedroom and they want to renew him for the same rate!!!! He's leaving too. Another guy is paying $2300 or $2400 for a two bedroom and they are increasing his rent by $300!!! How can they do this when he's already paying above current rates??? I'm actually going to research when i have the time on whether this is something the department of fair housing would be interested in. 5. The internet still sucks. There are days where I just don't have internet at all. 6. They don't put paper in the printer in the service center. You have to bring your own paper. 7. I met two different neighbors that told me they got locked out of their place and when they went downstairs, they were told to call a locksmith. This is because the leasing people are busy not answering phones and figuring out ways to screw residents. And the leasing staff changes more than people change cloths. Nobody stays here and there is someone new to deal with every week. If the owner of Marina Terrace or someone with actual decision making authority reads this and cares about not losing more business because of these unskilled people you've hired, please respond to my post with your contact information and I am more than happy to call you and verify all of this and give you more details on why everyone is leaving this damn place. It's a gorgeous building, but you need better people working for you and better business advisers on how to not alienate and chase away residents. I can recommend a number of consultants that can help!!!!

Your thoughts? Post a response to this review. Display my response: with my username anonymously Responses appear below reviews and one response per user is permitted.

   Free estimates on moving trucks      Find apartment share/roommates