Ok- here are the highlights why we are NOT renewing our lease!
NO customer service- never once did they pay attention to any of our concerns. Here is one "highlight" of our recent experiences:

We waited quite patiently for them to finish the remodeling of the gym, which took an extremely long time. When we re-signed our lease, we were told the gym would be open within a week. That was the last week of July. This did not happen. It took three more months before the gym was opened.

When the gym was finally opened months later, our keys did not work in the door, making it impossible to get in after office hours. We brought this to the attention of the staff twice in one week. The first time, a woman who was obviously closing up shop, was kind enough to let us in. When we came back a week later, another woman was kind enough to let us in. When we asked why our keys weren?t working, she said it was the first day they had heard about the problem. This did not make sense, since we were in exactly the week before with the same problem. She told me it must have been the cleaning lady that we spoke with. However, I question why the cleaning lady was there at 6:15pm, in heels and a skirt.

One week later, we went in to make sure that this was finally straightened out. We were informed that the gym would no longer be open after office hours due to an act of vandalism to the pool area, making it impossible for those of us who work full time to use the gym.

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