Springhouse Apartments
5505 Springhouse Drive, Pleasanton, CA 94588
888-375-7185 ext 9438  WEBSITE save favorite
AVERAGE RATING
recommended by:
31%

overall rating:
2.3
2.9
2.89 Parking:
2.4
2.42 Maintenance:
2.5
2.52 Construction:
2.7
2.67 Noise:
2.9
2.86 Grounds:
2.6
2.58 Safety:
2.0
2.03 Office Staff:
< | >

Nothing gets fixed.

From: -Anonymous-
Date posted: 1/16/2008
Years at this apartment: 2006 - 2007
 
My husband & I moved into the complex 4 months ago and have regetted our decision ever since. We were lured in by the amenities and well-maintained grounds. A staff person gave us a tour and was helpful in getting us approved and moved in quickly. When we initially moved into the apartment, we made a list of things that needed fixing. A few weeks later, I went to the office to see when they planned on fixing things and the office staff acted surprised that maintenance had not already come by. A few weeks later (after 2 more visits to the office), they "fixed" our dryer. A week later it broke again and they had to send someone out to re-fix it. The washer and dryer both look about 30 years old and are in desperate need of replacement. We have yet to get anyone to repair other damages from previous tenets. In addition, we have two areas where are roof leaks. We reported the problem several times. Each time the staff acts as if they'd never heard of the problem before and promises to have someone fix it immediately, but no one has come to fix it. Aside from the problems within the apartment, there have been numerous maintenance problems with the common grounds. The sauna by the gym has been broken since we moved in, the heater for the spa closest to our apartment has been turned off since the beginning of the year, jets are broken in all 3 of the spas. Like most residents, we eventually got tired of turning in maintenance requests and are just waiting for our lease to be up so we can get out of this nightmare. Don't get sucked in by the initial tour. Once you've moved in, you will quickly see that the management doesn't give a ---- about any of the residents and the staff is either incredibly incompetent or is well-trained to hide the faults of the complex, management, and maintenance.

Recommended: NO
Overall Rating
2 out of 5
Parking:
5 of 5
Maintenance:
1 of 5
Construction: 1 of 5
Noise:
3 of 5
Grounds: 3 of 5
Safety: 4 of 5
Office Staff:
1 of 5
I'm the author!
Lived here?


Your thoughts? Post a response to this review.
Display my response: with my username anonymously
Responses appear below reviews and one response per user is permitted.
   Free estimates on moving trucks      Find apartment share/roommates
What's New On OH MY APARTMENT

   New Carbon Monoxide Detector Laws - Dec 21
   What Does a Tenant Background Check Cover? - Dec 21
   Small Apartment Furniture Layout Secrets - Dec 21
   How Binding Are Moving Estimates? - Dec 21
   Portable Moving Containers Examined - Dec 21
   10 Things Smart Renters Know About Apartment Hunting
   How to Break Your Lease Legally



Up to: Springhouse Apartments
          Pleasanton apartments

Disclaimer: No attempt has been made to verify or assure the accuracy of the claims made by the author of this opinion or responses. You must judge the truthfulness of any review and accept responsibility for your use of this information.

tracking gif