Speak with the res reps and maintenance dept and they will get your requests taken cared of. It is unfair on their part if they do not know what you are referring to.Anyway,why must you wait if you are unhappy? You can always break your contract, pay the penalty and move-out sooner. I am sure you will come back to reside here like most do. BV still offer the better customer service. Crime happens everywhere, even in the most expnesive areas.Read the letter from the RPD Chief Chris Magnus dtd 9-14-09.