I moved here almost a year ago. Except for the robbery to my storage area during my first week here, the place is very quiet and uneventful. I am never late with my rent, don't make noise, or have parties and abide by all rules stated within the contractual agreement in my original lease from the Metric Management Company. This is not a gated community and rarely is there ever a security guard to be seen at night. On occasion is it quite disturbing to look oustide the window and see people, at night and day, who do not live in the complex rummaging through the trash dumpsters.

In August FPI Management Company bought the entire complex. From day one of their takeover, the management has posted notice after notice after notice on issues ranging from paying rent on time, to crime prevention, to Gas/Propane BBQ Grills not being allowed on balconies/patios. Yes you heard it folks.... NO GAS/PROPANE GRILLS ALLOWED! Their reason is that it is a high insurance risk and they make for unsightly patio/balconies. These notices were written in a very cold and demeaning manner as if all the tenants here were on probation or better yet criminals.

The entire complex is undergoing rennovation and in a very fast way. The improvements have ranged from painting the exterior, remodeling the entire front office, repaving the driveways, to putting in granite marble tops, wood floors and so on as apartments become vacant. There are more improvements to come but too many to list at this time.

My biggest gripe is with the staff. In my own personal opinion, and take note that everyone perceives things differently, the bottom line is the staff is rude and doesn't care. These aren't cheap apartments by any means and to be paying over $1200 for a one bedroom apartment means that the staff should be treating tenants with a lot more respect and courtesy.

Here is just one recent example of the type of living situation that will be presented to you by the management in the front office. On Monday November 26, 2007 I get home after office hours only to find a notice on my front door that on Tuesday November 27, 2007 "ALL" front doors in my building will be painted. Keep in mind in the notice there is "NO" time frame written as the what time the door painting will take place. The notice also states that the doors will need to remain opened for "TWO" hours and that a staff member would be onhand to watch the apartments as the doors remained opened to allow the paint to dry. The notice also stated that if you had any pets that the proper arrangements need to be made.

The same day the painting took place was when I had an out of town business trip for a few days. I also have a small pet and now have no way to reach management until an hour before I am scheduled to leave on my trip. What to do.... what to do..... I can't just leave and let someone walk into my apartment knowing that the door is going to be left opened and that my small pet will go out never to be seen again. My 3 day business trip had to be cancelled which was a loss of a substantial amount of money because the safety and welfare of my pet not being spooked and not getting out was an akward position this management company put me in.

The painters came the next morning, way before the front office opened, painted the door and I need to say that not one person from the management staff was onhand to supervise and monitor the opened apartments. Any person off the street could have come in, if they already haven't already done so, and robbed any one of these apartments because their doors were left cracked and unlocked, not to mention the notices on all the doors the day before were simply advertisements for any thief to come by and rob apartments, knowing doors would be unlocked and left opened.

This is just the beginning. Where does it end' What is next' Notices put on your door that your apartment will be entered and inspected with no way of informing you because you are out of town and your pet missing because of the entry and also possible items missing... When does it end'

If you move here understand that notices may be given without ample time to prepare. If you have complaints and call the front office, understand that the managers are busy people, yet at the same time understand that in most cases, based on personal experience, your calls about complaints will not be returned. I work for a company that not matter how trivial and petty a complaint is, my company follows up on a "Every" single complaint not matter how small. A response back is always given to the customer. Businesses are in business because of the customers and not the other way around. Whoever posted below about how crime is the responsibility of the police and not the management company is wrong. It is a joint responsibility of the management company, tenants and police. Saying crime is not the problem of the management tells your customers how much you value their business. If my company took that attitude, I guarantee you we would not be in business. A company has a social responsibility to the customer to ensure safety and wellbeing, whether it is crime related or not.

If you can live with this type of treatment, by all means move in. If not for the price that you are paying to rent here, you can find nicer places in Ontario/Rancho Cucamonga such as Vintage and Landmark, where you will be treated with courtesy and repsect.

In this case, under the California Tenants Rights, the landlord failed to give a specific time of entry into the apartments on the notice.

WHEN CAN THE LANDLORD ENTER THE RENTAL UNIT' California law states that a landlord can enter a rental unit only for the following reasons:

In an emergency.

When the tenant has moved out or has abandoned the rental unit.

To make necessary or agreed-upon repairs, decorations, alterations, or other improvements.

To show the rental unit to prospective tenants, purchasers, or lenders, to provide entry to contractors or workers who are to perform work on the unit, or to conduct an initial inspection before the end of the tenancy (see Initial Inspection sidebar).

If a court order permits the landlord to enter. 104

If the tenant has a waterbed, to inspect the installation of the waterbed when the installation has been completed, and periodically after that to assure that the installation meets the law's requirements. 105

The landlord or the landlord's agent must give the tenant reasonable advance notice in writing before entering the unit, and can enter only during normal business hours (generally, 8 a.m. to 5 p.m. on weekdays). The notice must state the date, approximate time and purpose of entry. 106

However, advance written notice is not required under any of the following circumstances:

To respond to an emergency.

The tenant has moved out or has abandoned the rental unit.

The tenant is present and consents to the entry at the time of entry.

The tenant and landlord have agreed that the landlord will make repairs or supply services, and have agreed orally that the landlord may enter to make the repairs or supply the services. The agreement must include the date and approximate time of entry, which must be within one week of the oral agreement.107


The landlord or agent may use any one of the following methods to give the tenant written notice of intent to enter the unit. The landlord or agent may:

Personally deliver the notice to the tenant; or
Leave the notice at the rental unit with a person of suitable age and discretion (for example, a roommate or a teenage member of the tenant's household); or
Leave the notice on, near or under the unit's usual entry door in such a way that it is likely to be found; or
Mail the notice to the tenant.108
The law considers 24 hours' advance written notice to be reasonable in most situations.

If the notice is mailed to the tenant, mailing at least six days before the intended entry is presumed to be reasonable, in most situations.109 The tenant can consent to shorter notice and to entry at times other than during normal business hours.

Special rules apply if the purpose of the entry is to show the rental to a purchaser. In that case, the landlord or the landlord's agent may give the tenant notice orally, either in person or by telephone. The law considers 24 hours' notice to be reasonable in most situations. However, before oral notice can be given, the landlord or agent must first have notified the tenant in writing that the rental is for sale and that the landlord or agent may contact the tenant orally to arrange to show it. This written notice must be given to the tenant within 120 days of the oral notice. The oral notice must state the date, approximate time and purpose of entry. 110 The landlord or agent may enter only during normal business hours, unless the tenant consents to entry at a different time 111 When the landlord or agent enters the rental, he or she must leave a business card or other written evidence of entry 112

The landlord cannot abuse the right of access allowed by these rules, or use this right of access to harass (repeatedly disturb) the tenant. Also, the law prohibits a landlord from significantly and intentionally violating these access rules to attempt to influence the tenant to move from the rental unit.113

If your landlord violates these access rules, talk to the landlord about your concerns. If that is not successful in stopping the landlord's misconduct, send the landlord a formal letter asking the landlord to strictly observe the access rules stated above. If the landlord continues to violate these rules, you can talk to an attorney or a legal aid organization, or file suit in small claims court to recover damages that you have suffered due to the landlord's misconduct. If the landlord's violation of these rules was significant and intentional, and the landlord's purpose was to influence you to move from the rental unit, you can sue the landlord in small claims court for a civil penalty of up to $2,000 for each violation.114

User Responses
From: Anonymous	Date: 03/07/2008
thats true they only gave like a few hours notice that they planned on keeping everyones doors open all day!

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