Carmel Terrace Apartments
#18,002 #85 #1,287

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Carmel Terrace Apartments

11540 Windcrest Lane, San Diego, CA 92128
(89 Reviews)
$2,751 - $2,800/mo
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Floor Plans & Pricing

1 Bedroom

1 Bed, 1 Bath

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2 Bedrooms

2 Beds, 2 Baths

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Studio

Studio, 1 Bath

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Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

D-
D-

Renter Ratings

C

Review Ratings

Noise

1.0

Grounds

3.0

Safety

1.0

Office Staff

1.0

Maintenance

4.0

Neighborhood

5.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

F

Number of reviews in the past 365 days

1

Managerā€™s Review Engagement

F

Percentage of reviews responded to

0.00%

Managerā€™s Review Reply Time

F

Average time to respond to reviews

N/A

View Community Timeline
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Carmel Terrace Apartments Reviews

(89)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Nicole_k547

Resident ā€¢ 2021 - 2024

3/20/2024

DonĆ¢ā‚¬ā„¢t move here

This place is terrible. The rent is insane for what we get. Pool last summer was getting fixed now the other pool is getting fixed. My car was stolen and my sonā€™s bike and they still raised my rent $300. Luckily I am friends withā€¦Ā See More >
    Review Author Icon

    anonymous

    Resident ā€¢ 2021 - 2022

    8/17/2022

    Look Elsewhere

    Been here a little over half a year, but the issues are endless. Tenants report stolen cars on a weekly basis, homeless bathing in the pools and going through the garbage, no security, and NOT a gated community. One of the gates is open almostā€¦Ā See More >
      Review Author Icon

      anonymous

      Resident ā€¢ 2021 - 2022

      7/27/2022

      Carmel Terrace Used to be Great-Not Anymore

      Carmel Terrace used to be a great place to live a year ago. Since then, thereā€™s been turnover in management, cars have been getting stolen, mailboxes have been broken into, transients frequent the dumpsters to collect cans, Iā€™ve seen what seem to be drug deals,ā€¦Ā See More >
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        anonymous

        Resident ā€¢ 2021

        7/14/2021

        Carmel Terrace has been a great place to live. The place is nice, the location is amazing, and the staff is extremely helpful. Moving in was smooth, the place is very well kept inside and out, service request are handled quickly, and there is aā€¦Ā See More >
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          CheyneM

          Resident ā€¢ 2013 - 2016

          1/18/2019

          Top Dollar for Hazardous Conditions I'm sharing from personal experience and also from my neighbors in close quarters. I have pictures to share and here's the list of horrific things at this place: Black mold spores that grew into mushrooms coming from the carpet -ā€¦Ā See More >
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            anonymous

            Resident ā€¢ 2016 - 2018

            7/28/2018

            If I could give this apartment 0 stars, I would. To start the laundry list of things that we have a problem with, lets start with the first day we arrived. We were told that our rented apartments carpets and paint were pro-rated to beā€¦Ā See More >
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              anonymous

              Resident ā€¢ 2013 - 2018

              7/17/2018

              If I could give this place a 0 star rating I would have. Management does not have a heart, they could care less about you, guests, your pets, your kids. It is soooo damn loud with the street traffic, good luck trying to sleep. Petā€¦Ā See More >
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                anonymous

                Resident ā€¢ 2018

                6/7/2018

                Do you like bad staff, very low quality ancient apartments for a terrible price, and a terrible location masquerading as a good one? Then this is the place for you. Its just a loud, ugly, overpriced place to live and you can do better, Iā€¦Ā See More >
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                  Clarice_R

                  Resident ā€¢ 2017 - 2018

                  3/8/2018

                  DO NOT LIVE HERE. Cheap, overpriced, Equity will gouge your pockets. Staff appears helpful and friendly but theyā€™re only there to protect Equity (the most profitable apt complex nationwide). They add 100$+ if you want to renew. Sneaky, awful people.ā€¦Ā See More >
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                    Bentzi_K

                    Resident ā€¢ 2016 - 2017

                    8/15/2017

                    If I could give zero stars I would. The office staff is highly unprofessional and adds on extra charges and late fees that are not documented anywhere. Parking here is a nightmare, no spots available after 6pm. No assigned spots so you are fighting toā€¦Ā See More >
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                      anonymous

                      Resident ā€¢ 2014 - 2017

                      8/2/2017

                      I was having a good opition about Carmel now it is changed completely.. thinking of moving out from here.i am a mother of 2 is not a kid friendly apparent at is only dog should not comeā€¦Ā See More >
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                        anonymous

                        Resident ā€¢ 2016

                        9/9/2016

                        Not the best. CON: *If you own a dog, this is not the place you'll want to live.. You will receive too many complaints from other renters in the area that do not like dogs for absolutely no reason. *The apartment complex threatened to take poopā€¦Ā See More >
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                          jessicaglaze

                          Resident ā€¢ 2010 - 2013

                          7/29/2013

                          Run!!! Do not live it!! It is the worst place I have ever lived!! Do not be fooled by all of benefits they try and sell you before you move it. It is the loudest place I have ever lived. I am woken upā€¦Ā See More >
                            Manager

                            8/29/2013

                            Carmel Terrace Apartments
                            Thanks for weighing in with your thoughts about Carmel Terrace. Your feedback is valuable to us, and the team and I read every review posted. As for your concern about pricing, we do adjust rates to best reflect the current market value for the types of apartments available. These rates can fluctuate daily, and we do our best to communicate rate changes to residents during the renewal process. Please contact the Leasing Office if any of your neighbors pets are disturbing you so we can address the issue. Additionally, the main pool near the Leasing Center is heated year round to 78 degrees for your convenience. We also have a pool service that visits us 3-4 times per week. We do not allow storage in the garages since they are considered parking spaces. If residents stored items in their garages we would not have enough parking available to them at the community. There are several nearby storage facilities available. Please let me know if you have any questions about this policy. I'm sorry to hear you've had a bad experience at our community, and I hope that you will choose to stay. Please contact me at bboulais@eqr.com or at (858) 451-0316 so that we can talk about your concerns. Thank you.
                            Review Author Icon

                            MichelleLee9

                            Resident ā€¢ 2009 - 2010

                            7/14/2013

                            The noise didn't come from the neighbors, it came from outside. Our thin bedroom window was right on the busy street. The woman who showed us around kindly joked, saying we'd get use to it over time. A year later, I still couldn't ignore itā€¦Ā See More >
                              Manager

                              8/29/2013

                              Carmel Terrace Apartments
                              I'm glad to hear you've overall enjoyed life in our community. We value you as a resident, and appreciate you taking the time to share your feedback. I hope that we can talk with you in person about your concerns and make things better. Once again, I'd be happy to talk about these issues with you. You can always reach me at bboulais@eqr.com or at (858) 451-0316.
                              Review Author Icon

                              anonymous

                              Resident ā€¢ 2011 - 2012

                              6/4/2013

                              Good management .If you can afford it rent here ,I regret moving away from this wonderful place to save a few bucks .ā€¦Ā See More >
                                Manager

                                6/26/2013

                                Carmel Terrace Apartments
                                Thank you for your review. I'm glad you were happy here, and we were certainly sorry to see you leave! Please let us know if there's ever anything you need. I can be reached at mstowers@eqr.com or at (858) 451-0316. Thank you.
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                                anonymous

                                Resident ā€¢ 2011 - 2014

                                1/1/2014

                                If you like to get rent hikes for each lease renewal, this is the place for you. Carmel Terrace (and I assume every other Equity Residential community) is using some kind of automated pricing system that varies prices like crazy (e.g. 25%) throughout the year.ā€¦Ā See More >
                                  Manager

                                  2/6/2013

                                  Carmel Terrace Apartments
                                  We appreciate the opportunity to hear your opinions. Online reviews are important to us, and we read every one. I am sorry to hear that some aspects of your experience have disppointed you. Courtesy patrol covers our property 3-4 times each night, and responds to noise complaints as they come in, generally within 10-15 minutes. Noise complaints can also be reported to the leasing office during business hours and we can address it with the resident. I would be happy to work through this issue with you. Please contact me at mstowers@eqr.com or at (858) 451-0316 so that we can discuss what's wrong.
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                                  mynameistaken

                                  Resident ā€¢ 2012

                                  10/14/2012

                                  I've just lived here for a couple months so far, but having lived in several apartments, I can tell you that this community is well run. The staff is fantastic! The grounds are well maintained. The value for the price is excellent. I love livingā€¦Ā See More >
                                    Manager

                                    10/17/2012

                                    Carmel Terrace Apartments
                                    Thanks for sharing your feedback; we always love hearing from satisfied residents. I'm so glad our staff has helped you to feel at home, and that you're comfortable in your new apartment. If there is anything else we can do to assist you, please contact me at mstowers@eqr.com or at (858) 451-0316.
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                                    anonymous

                                    Resident ā€¢ 2012

                                    8/13/2012

                                    I am a current resident at Carmel Terrace and love it here. The location is really convenient and they have all the amenities you could want at a reasonable price. We looked at all the apartments in the area and Carmel Terrace is the bestā€¦Ā See More >
                                      Manager

                                      8/24/2012

                                      Carmel Terrace Apartments
                                      Thank you for posting your thoughts about living at Carmel Terrace. Reading these reviews and hearing resident feedback is important to me, as we use it to make our community better for all of our residents. If you have a noise complaint at night, please contact our courtesy patrol, which is on duty from 8 p.m. to 5 a.m. If it is during regular office hours, you can always let us know in the office and we will address the situation. I'm glad to hear that you're overall pleased with your experience here. I am always here to listen to your concerns, either in the office, or at mstowers@eqr.com or at (858) 451-0316.
                                      Review Author Icon

                                      marleyhall

                                      Resident ā€¢ 2008 - 2012

                                      7/30/2012

                                      I have been a tenant at Carmel Terrace for the past four years. I have enjoyed my stay and am sad to say I'm leaving. It isn't because of the staff - they generally are receptive and helpful. The maintenance crew isā€¦Ā See More >
                                        Manager

                                        8/3/2012

                                        Carmel Terrace Apartments
                                        Thank you for taking the time to post your honest feedback. I do want our residents to be proud to call Carmel Terrace their home, and so I read every review posted about our community. I am glad to hear that you were overall pleased with your experience here. We will be sorry to see you go, and I am happy to discuss your concerns regarding parking or anything else with you. You may contact me any time at mstowers@eqr.com or at (858) 451-0316.
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                                        R3Dwine395

                                        Resident ā€¢ 2010 - 2012

                                        6/6/2012

                                        Most people would prefer to live in a beach front private single family home, but they can't afford it, so they live in an apartment, maybe even Carmel Terrace. With that said, you have to have realalistic expectations. No apartment community that followsā€¦Ā See More >
                                          Manager

                                          6/6/2012

                                          Carmel Terrace Apartments
                                          Thank you for know we're doing a good job - it really means the world to us, and we're glad that you're so satisfied with your apartment.The team and I at Carmel Terrace read every review posted, and love hearing when our residents are proud to call our community home! If there is ever anything you need, don't hesitate to contact me at mstowers@eqr.com or at (858) 451-0316.
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                                          anonymous

                                          Resident ā€¢ 2008 - 2012

                                          5/16/2012

                                          I have lived in the Carmel Terrace apartments for almost four years now and I can honestly say that I have never had a problem with the property, the staff, or the management. It's sad that the only reviews people ever seem to postā€¦Ā See More >
                                            Manager

                                            5/17/2012

                                            Carmel Terrace Apartments
                                            Thank you for your glowing review about our staff and community! It's always good to hear from a satisfied resident. We work hard to ensure that Carmel Terrace is a place you're proud to call home. If there is ever anything you need, you may always contact me at mstowers@eqr.com or at (858) 451-0316.
                                            Review Author Icon

                                            anonymous

                                            Resident ā€¢ 2011 - 2012

                                            5/8/2012

                                            - Unprofessional leasing staff. Very rude/moody (all the time). Often out of office. Unhelpful when available. This is one of the major reasons why I am moving out. - Noisy. The walls are thin and you can hear everything from your neighbors. - Dirty. The recreationā€¦Ā See More >
                                              Manager

                                              5/10/2012

                                              Carmel Terrace Apartments
                                              Thank you for posting your feedback. Equity and the team at Carmel Terrace appreciate the opportunity to learn from your experience and to improve our community. We pride ourselves on being available to our residents, whether in person, or via phone or email. There may be times, however, when we are not in the office, such as when we are out walking the property. We will certainly reach out to you as soon as we return. You also mentioned a concern regarding noise, which we are happy to regulate if we are notified. Our parking policy does allow for up to two vehicles per resident. Residents receive a pass for one covered parking space, and can park their second vehicle in any uncovered spot. As for our gym, machines do require maintenance from time to time. We had a special situation recently when we replaced a part on five machines at once. However, the machines are now back, and ready for you to use! Finally, the service team performs a lighting inspection every two weeks, while our nightly courtesy patrol informs us of any lights that may be out. If you see a light that is not functioning properly, please do let us know. We would be happy to discuss your concerns with you in person. Simply drop by the office, or contact me at mstowers@eqr.com or at (858) 451-0316.
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                                              anonymous

                                              Resident ā€¢ 2011 - 2012

                                              4/27/2012

                                              Nice apartments, but very noisy you can hear everything threw the walls maintenance staff is terrible I've had a leaky window for 7 months, parking is terrible.. I hope you like door dings... Or worse your car will get towed.... Staff is some of theā€¦Ā See More >
                                                Manager

                                                5/16/2012

                                                Carmel Terrace Apartments
                                                Thank you for posting your feedback. It's always good to hear from our residents and to learn about how we can improve our community. If you are experiencing issues with noise or with maintenance, please do let us know as soon as possible so that we can address the problem. We have an Express Service Commitment, which states that maintenance requests will be filled within two business days. You can read more about the Express Service Commitment here: http://www.equityapartments.com/content/resident-commitments.aspx We would be happy to talk about these items with you in person. You may reach me at any time at mstowers@eqr.com or at (858) 451-0316.
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                                                anonymous

                                                Resident ā€¢ 2011 - 2012

                                                1/7/2012

                                                We have lived in this apartment complex for going on a year now, and if it wasn't for the last few months we have left in San Diego, I'd pack my stuff and run. First of all, we were told we have granite counter topsā€¦Ā See More >
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                                                  gratefulrenter50

                                                  Resident ā€¢ 2010 - 2011

                                                  12/27/2011

                                                  I have never rented or lived in an apartment before and did not know what to expect. I have lived at Carmel Terrace for over a year now. I am very happy with my 2 bedroom apartment and the pools and the fitness center.Theā€¦Ā See More >

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry in Units
                                                    Pets
                                                    • Dogs Allowed
                                                    This community is managed by

                                                    Equity

                                                    D-
                                                    D-
                                                    Communities
                                                    246

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q:Ā What is the estimated utility bill for one person?

                                                    Frequently Asked

                                                    Based on 89 number of votes by renters, Carmel Terrace Apartments is currently rated 2.9 out of 5 stars.
                                                    Carmel Terrace Apartments is rated 3/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                                                    Carmel Terrace Apartments is rated 4/5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                    Carmel Terrace Apartments is rated 1/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    Carmel Terrace Apartments is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Carmel Terrace Apartments is rated 5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    Carmel Terrace Apartments is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Equity
                                                    Dogs Allowed
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    Studio, 1 Bath

                                                    Check Availability

                                                    Carmel Terrace Apartments

                                                    March 2024

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                                                    Carmel Terrace Apartments is an apartment in San Diego in zip code 92128. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $2,800. Nearby cities include Point Loma, Coronado, Pacific Beach, Lemon Grove, and La Mesa.

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