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I have lived in many places in San Diego, including P.B., O.B. and La Jolla. So far, I truly believe that the qaulity of this apartment is nicer than any other place I have lived in.
I do understand many of the other reviews written about Portofino, because parking is terrible and management (for the most part) is weak. In terms of the parking, guest spots are so limited that it becomes extremely frustrating EVERY TIME YOU HAVE COMPANY. How about this one: these people will tow any tennant's vehicle at the drop of a hat, but refuse to monitor people parking in a guest spot for days at a time. It is ridiculous to pay 1500-1600 dollars a month for a 1 bedroom, and then have to hassle with parking when friends and family come to visit. GIVE ME A BREAK!!!
The individuals who run the community can only do so much (it is the corporate structure of the community that makes the policies seem so obsurd), but the lack of professionalism and experience is extremely evident. These people have a hard time reacting and problem solving situations that would normally seem to make sense (a 6 year old would do a better job). But then again, I'm not going to get into ripping these "professionals" a new one.
Everyone that comes to my apartment has nothing but great things to say. The grounds are well maintained and the quality of the construction is fairly good.
I will, however, be moving out at the end of my lease solely beacuse of the PARKING NIGHTMARE, and the lack of respect that the management shows the paying customers.
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Manager's Response
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From:
Manager
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Date: 04/11/2006
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03/20/2006
Dear Valued Residents and Perspective Residents,
Portofino was built on a 16.5-acre parcel owned by H.G. Fenton Company and developed on behalf of our company by Archsone Communities. In addition, we partnered with Archstone to manage and oversee the day-to-day operations of the community.
As of Thursday 03/16/2006, we are very proud to announce that H.G. Fenton Company assumed management of this highly regarded Mission Valley community. Portofino is now the 11th San Diego County multifamily community to join the H.G. Fenton Company portfolio. With its addition, H.G. Fenton Company now owns and manages 2,800 apartment units throughout the county as part of its continuing mission to provide quality places for people to live.
Founded in 1906, H.G. Fenton Company is one of San Diego’s oldest and largest real estate companies. We are committed to being responsive and attentive to your needs and provide you with quality service.
This letter is a brief introduction of me as the new Community Director and your new staff, at the beautiful Portofino apartment homes. As representatives of H.G.Fenton company and team, my staff and I are very excited to become part of this wonderful community. Home is very important to us; therefore, our team will do everything we can to make your home and your community as comfortable as possible. Your comments and input are very important to us, therefore, we’d love to meet with you to discuss any questions you may have as well as concerns.
Accordingly, as a first step in our familiarization process, we would love to meet with you personally. We understand that it will be a transition process for you over the next few months, therefore, would like to hear your comments, which will in turn enable your staff to provide the excellent service you deserve. The most important thing to me and the Portofino staff is your satisfaction with your home. We value your opinion and invite your suggestions to make it an even better home for you and your neighbors!
In addition to many great changes that you will see happen within the near future such as weekly continental breakfasts and monthly resident functions, we will be organizing a “Meet and Greet Hour” once per week as we extend our office hours to hear your comments and suggestions. We will provide you with more details and a personal invitation shortly.
Furthermore, we will be updating you monthly of any changes and different activities that are in the planning process. There are great things to come and I am very excited to be a part of this wonderful community! And of course, please do not hesitate to stop by and just say “hello”. We would love to hear from you anytime!
For additional community information and features, please visit our NEW website at www.PortofinoAptHomes.com. We look forward to hearing from you soon!
Sincerely,
Irina Polyak
Community Director
619-284-1094
619-284-1137
ipolyak@hgfenton.com
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User Responses
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From:
mikeydafoos
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Date:
07/05/2005
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This is an excellent review and is right on!!
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Disclaimer: No attempt has been made to verify or assure the accuracy of the claims made by the author of this opinion or responses. You must judge the truthfulness of any review and accept responsibility for your use of this information.
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