I have lived here for over a year. The parking situation is bad, but most of the people complaining don't follow the rules. If you don't display your permit, you will be towed! If you park in a guest space without a permit, you will be towed! If you pull in very crooked, you will be towed! Get over it, obey the rules already.

My issues are with noisy neighbors, dog poop all over the property, a "heated pool" that polar bears wouldn't swim in, clueless staff, broken gates, which have been broken for 75% of the time I have lived here.

If you own a dog and live here, be aware: They have removed a majority of the carpets, pulling them up and looking for stains underneath. I know 4 people involved in small claims court with Portofino. They were charged an average of $2000 after they moved out, for carpet replacement.

Be smart, take photos and video of the apartment while you still have the keys. Document everything. Fenton owns the property and is taking over from Archstone in March becaues they are disatisfied with the mgmt.

My advice: move elsewhere.

Manager's Response
From: Manager	Date: 04/11/2006
03/20/2006 Dear Valued Residents and Perspective Residents, Portofino was built on a 16.5-acre parcel owned by H.G. Fenton Company and developed on behalf of our company by Archsone Communities. In addition, we partnered with Archstone to manage and oversee the day-to-day operations of the community. As of Thursday 03/16/2006, we are very proud to announce that H.G. Fenton Company assumed management of this highly regarded Mission Valley community. Portofino is now the 11th San Diego County multifamily community to join the H.G. Fenton Company portfolio. With its addition, H.G. Fenton Company now owns and manages 2,800 apartment units throughout the county as part of its continuing mission to provide quality places for people to live. Founded in 1906, H.G. Fenton Company is one of San Diego???s oldest and largest real estate companies. We are committed to being responsive and attentive to your needs and provide you with quality service. This letter is a brief introduction of me as the new Community Director and your new staff, at the beautiful Portofino apartment homes. As representatives of H.G.Fenton company and team, my staff and I are very excited to become part of this wonderful community. Home is very important to us; therefore, our team will do everything we can to make your home and your community as comfortable as possible. Your comments and input are very important to us, therefore, we???d love to meet with you to discuss any questions you may have as well as concerns. Accordingly, as a first step in our familiarization process, we would love to meet with you personally. We understand that it will be a transition process for you over the next few months, therefore, would like to hear your comments, which will in turn enable your staff to provide the excellent service you deserve. The most important thing to me and the Portofino staff is your satisfaction with your home. We value your opinion and invite your suggestions to make it an even better home for you and your neighbors! In addition to many great changes that you will see happen within the near future such as weekly continental breakfasts and monthly resident functions, we will be organizing a ???Meet and Greet Hour??? once per week as we extend our office hours to hear your comments and suggestions. We will provide you with more details and a personal invitation shortly. Furthermore, we will be updating you monthly of any changes and different activities that are in the planning process. There are great things to come and I am very excited to be a part of this wonderful community! And of course, please do not hesitate to stop by and just say ???hello???. We would love to hear from you anytime! For additional community information and features, please visit our NEW website at www.PortofinoAptHomes.com. We look forward to hearing from you soon! Sincerely, Irina Polyak Community Director 619-284-1094 619-284-1137 ipolyak@hgfenton.com

User Responses
From: ohboy22	Date: 02/10/2006
$2000? oh my god I have a dog and now Im nervous!! But i do know they come in there with purple lights to loo at every inch of your carpet (after you do your best to clean it) for urine. Damn you portofino!

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