H.G. Fenton Company and the River Front management team are committed to providing our residents with well-maintained residences and common areas and a high level of service. We care about our customers and their experience with us. We are very pleased that River Front enjoys high renewal rates, which reflects a high level of resident satisfaction. We attribute this to:

We make every effort to resolve any resident concerns quickly and effectively. We are committed to responding to maintenance and any other requests within 24 hours.

We have a courtesy patrol service on-site every night to prevent noise disturbances. Should infractions occur, we follow up with each resident to ensure future compliance.
"Resident safety is our top priority and we have an emergency plan in place along with a courtesy patrol service. We are installing a new fire alarm system and new fire horns in each home.

River Front abides by all Federal and California State Laws. We are very happy with all of the residents who have chosen to make River Front their home and will continue to treat them all equally, with the customer service they deserve.

Regarding the specific issues raise by anonymous:

Under the California State Housing Law, individuals with physical and mental disabilities have the right to housing accommodations free from discrimination. The mother and son who tragically passed away in March 2005 fell under the protected class of the disabled and we handled this rare and difficult situation with professionalism and sensitivity while following all required state guidelines.

When a resident accidentally ran into the west-side gate, bending it in half, we special-ordered a new gate and provided patrol service monitoring until it could be installed. Residents were informed of the repair and timing of replacement.

We are honored that positive feedback by our River Front residents helped earn us superior ratings by SatisFacts Research LLC for resident satisfaction. Additionally, our very own Kimberly Gregory and Gerry Tabunar were recognized as Community Manager of The Year and Maintenance Supervisor of The Year by the San Diego Apartment Association. River Front also earned second place as Rental Community of The Year. Our most valued reward, however, comes each time our residents choose to renew their leases, trusting us to continue serving them with a high level service and integrity.

User Responses
From: Anonymous	Date: 07/14/2007
I am not sure how that award was given to Kim, she is a beast. I think she means well, but takes her job way to serious. You would think that the repairs and request being made by tenants come out of her personal account. This use to be an Archstone property (I have unfortunately been here a long time) when we first moved in, and Sharise the leasing manager was a little spacy but always got things done within a reasonable time frame. Kim asserts her title but never owns up when she or her staff makes a mistake. The leasing staff was great when it was Cole and Eva, now Cole is gone and Eva can only do so much. There is a different temp there every week trying their best but are just clueless. Oh and serious rent hikes at each renewal.

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