Management Not the Most Reliable
From:
-Anonymous-
Date posted:
6/29/2007
Years at this apartment:
2006
-
2007
I agree with many previous posts that Legacy Partners is by far a more capable and competent leasing organization. Until today, things were bearable. The new office staff (September, 2006, Archstone Smith), while sometimes helpful, is by no means easy to work with. A few examples of my dilemmas.
March, 2007: 19 calendar days elapsed between my filing a service request and resolution. Resolution finally came from Sophie (Community Manager), who among the office staff is the most pleasant, easiest to work with. Resolution only came after contacting Archstone Customer Care.
June, 2007: In early June I set up a transfer agreement to another Archstone community. On this day, I received a pro-rated amount for July. I knew the number was wrong. I knew it was too low. I brought it to the attention of the agent who was helping me, and she assured me the number was correct. I issued the check for July, only to find out that I was $235 short and now the agent "doesn't remember our interaction."
As far as San Francisco apartments go, this is very nice given the location and accessibility and amenities (gym, pool). However, the staff is not tremendously proactive until something goes drastically awry. The latest interaction leaves me losing faith in Archstone as a whole. I long for the days of old management, but have learned that the right path to customer service is not always the shortest one.
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