Staff responsive but ineffective
From:
fabulous_t
Date posted:
9/10/2004
Years at this apartment:
2002
-
2004
I lived there for 2 years, 2002-2004. It was much better than the previous apartment I'd been at but a number of problems eventually became evident.
Though usually quick to respond to maintenance requests, it seemed they rarely actually fixed anything. My patio screen door was broken such that it would easily go off the track when opened; I requested it be fixed twice with that observation and both times all they did was put it back on the track. There was water leaking from the plumbing upstairs; first request was "fixed" by painting over the water stains. Second request, I don't know if they did anything. Third, they finally cut open the ceiling and supposedly fixed the plumbing (2 weeks later) and sealed everything back up, but a few weeks later it was obvious there was still a major leak problem. I was in the process of moving out by that time.
Parking was scarce for people without a garage. There was plenty of parking at the office building across the street (my guests and I never had any problem parking there) but people seemed to prefer instead parking anywhere else, in fire lanes, tow-away zones, etc. And why shouldn't they, because the "tow-away" policy was never enforced.
Noise level was usually acceptable; the area is under the landing/takeoff path to SJC so there was a bit of noise from planes, not that that ever really bothered me. Sound insulation was fairly lacking--I could hear pretty well whatever was going on upstairs.
The air conditioning unit was a joke. Situated in one corner of my living room, it effectively cooled maybe a 10' radius around that corner, and little else. It was good at making noise, running up the electric bill and not much else. Needless to say I rarely turned it on.
One other thing that got to me was the main office hours. They only opened at 10am so it was near-impossible for me to actually see them on a weekday. To their credit, they were open on weekends... but running on a skeleton crew there would be times when there was no-one in the office when I went there.
The final insult was when I moved out. I had a long lease overlap so I spent two weeks (nights and weekends) cleaning up the place. On final walkthrough inspection I was told the cleaning and move-out charges shouldn't be much more than $100 given how thoroughly I'd cleaned. They ended up being around $260; I'm still trying to figure out how that happened but obviously I'm less than happy about that.
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