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Elan Management needs to do better
From:
-Anonymous-
Date posted:
4/19/2006
Years at this apartment:
2005
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2006
3 responses
I am also a resident of building 6 and I experienced the outage of water for 2 days. The pipe was discovered broke very early on Sunday however they did not bother to start working on it until Monday morning and it got fixed on monday evening, 2 days later. 2 days with no water. We also ran into a dead elevetor problem a few weeks ago and it took them 3-4 days to fix it, it was over the weekend. Not taking care of such major problems over the weekend gives the bad impression that they don't wanna spend extra for weekend maintenance hours. Overall I like living in this complex but so far those 2 major maintenance problems have been handled poorly by the management. And their prices are not cheap at all. SEk1KnECheF1ATXbXtrZ
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User Responses
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From:
YELLOW4BANGER
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Date:
04/20/2006
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Sunday was a National Holiday, the equipment needed could not be obtained until Monday. There are 2 elevators in each building, if one goes down on the weekend it is not an emergengy situation.
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From:
storm666
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Date:
05/27/2006
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It's so obvious that the people responding to the negative reviews are employees of Shea Properties (Elan). Just learn how to take constructive criticism. The fact that you're getting defensive leads me to believe that your management is crappy. Just stop being rude, be held accountable and it'll make more people happy.
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From:
eeyoreluver
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Date:
02/10/2007
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The sunday that happened was Easter, you know how hard it is to get anyone to work on a holiday? They immediately were working on getting someone to fix it. They did compensate by paying any hotel bills if you stayed elsewhere during this time. That was not expected but very appreciated!
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