reasonable, except for handling of deposits
From:
-Anonymous-
Date posted:
6/10/2005
Years at this apartment:
2004
-
2005
I recently moved from the Monterey after a 6 month stay. I confess that I'm only writing this review because of the negative experience I had at the point of lease-termination. So, to be fair, I need to say that the rest of my 6 months were essentially problem-free.
However, at the point of check-out, I scheduled a final walkthrough. At that time, the manager inspected the apartment, stated that it was "very clean" (she didn't know, but I'd paid someone to clean it, just to make sure I would get my full deposit), and informed me about the standard carpet cleaning fee (which of course, I understand is part of the process). She pointed out some chipped paint and some wall-scuffs. I responded by pointing out that these had been marked in the PRE-move-in inspection. She looked at the results of the inspection that had taken place when I first moved in, and noted that the chipped paint and scuffs had been previously marked. Therefore, she said, I wouldn't be charged. She then ended the walkthrough, stating that I would only be charged for the carpet cleaning, and that the rest was good. Fine, I said.
So I moved. After a few weeks, an envelope from the Monterey arrived at my new apartment. I expected it would contain my deposit; instead, it contained a notice about HOW MUCH my deposit would be.
Needless to say, the deposit was significantly less than what I'd been told at the end of the inspection. There were charges for the chipped paint and for an entire apartment cleaning, 2 things she specifically told me wouldn't be included in my charges.
I called her and asked for an explanation. She said, I'll call you back. And never did.
I received my deposit check refund a couple of weeks later, and they had, sure enough, charged me for those 2 items. This decreased my return by about half.
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