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No after hours maintenance
From:
-Anonymous-
Date posted:
3/5/2008
Years at this apartment:
2008
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2008
4 responses
I live on the 3rd floor with very high vaulted ceilings. The smoke detector battery went dead and continued to beep very, very loud. I was unable to reach the smoke detector as it is mounted very high on the top part of the vaulted ceiling. I called maintenance at 6 PM to see if they can replace the battery or let me borrow a ladder and I was told that this is not a high concern for them and I will have to wait at least 1 day to get it taken care of. At this point in time I was concerned how I can sleep with such a loud beeping noise and tried earplugs with headphones over the earplugs and can still hear the beeping quite clearly. The noise was about to drive me nuts no matter which room I am in. I eventually had to go and buy a ladder to change out the battery. This is the first time I have placed a call to maintenance and I am now concerned about what a low priority their residents are for them.
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User Responses
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From:
Anonymous
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Date:
12/17/2007
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I have called into maintenance before due to tenants guests parking in my assigned spot and for a broken sink and was helped immediately. Also maintenance seemed very upset and concerned over the guests parking in my assigned spot. I have a lot of coworkers that live there due to the location being close to all the high tech companies and everyone I spoke to seems unhappy with the way they are treated from the management staff, but I have not heard of any complaints from maintenance.. also the security folks seem very nice.
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From:
Anonymous
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Date:
12/17/2007
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I was on the maintenance staff there - They do not care about residents.
The head of the maintenance for the company hides every mold report and the regional manager can't manage herself out of a paper bag.
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From:
Anonymous
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Date:
12/19/2007
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I *currently* work at the Enclave, and while I normally frequent this forum only as an observer to see what people's concerns are, I feel the second 'anonymous' user comment deserves a direct response. Our
*current* maintenance staff has remained unchanged for the last year, and I can guarantee they are a competent and caring team. Having worked at several other properties, I would rank our current maintenance staff very highly.
It is even unclear which "company" this comment is directed toward, as Essex only purchased The Enclave two years ago ( http://www.essexpropertytrust.com/press.html?pr_id=280 ). Of course, Essex would be hugely liable if we in any way made a habit of hiding mold issues, it is plainly illegal. We have a system for dealing with mold (which honestly is not a problem here) and we follow it when necessary.
On the whole, this seems like simple slander more than anything. I would invite for this person to identify him/herself so we can clarify the situation.
As for the other user comments in this thread, I work in the resident services office (as opposed to the leasing office) and can again guarantee that we do answer our phones (I just called, ------ picked up as she usually does) whenever possible, and are prepared to address noise complaints, although a noisy neighbor is often a thorn in our side as well (Heck, we don't want one resident making three or four other residents hate their home). After all, we are here reading people's concerns, so we know where we might improve.
------- Gossett
Essex Property Trust, Inc.
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From:
Anonymous
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Date:
01/23/2008
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------- does ---- still work as the head of maintenance? If so can I make a suggestion and you replace him with someone with less of a crappy attitude?
I think the problem that residents are highlighting is there are a number of members of staff that have terrible attitudes. I can understand that some residents can be very difficult and 'trying' and they deserve what they get, but the majority of us work in professional jobs (you have to be to pay the rent here), treat the staff with respect and politeness and expect the same in return. Some of the staff are great, but there are far too many that are rude, arogant, cold and give you the impression they just want you to stop bothering them. Also when you are at it, can you get the staff trained in regards to returning calls when a resident leaves a voice mail. We residents often have to leave voice mail as staff often do not pick up the phone. Please don't tell me you phoned the office and someone picked up, I have been living here for 8 years and know there is a problem.
As I mentioned in one of the other reviews, I think Liz does a great job, put her in charge of training the rest of your staff that would be a start.
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Disclaimer: No attempt has been made to verify or assure the accuracy of the claims made by the author of this opinion or responses. You must judge the truthfulness of any review and accept responsibility for your use of this information.
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