Alexan Villa Del Sol
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Unresponsive and uncaring management!
From: -Anonymous-Date posted: 2/16/2005
Years at this apartment: 2003 - 2004
Just moved out of there after occupying a 2-bedroom aptmt. for 18 months with my wife. While the apartments look nice inside (we lived on the street side, not the Caltrain side), I had major quibbles with the management there.
I had personal property removed from my parking lot by them (without notifying me, I was later told they had simply discarded it to make the lot look nice), and my car got broken into while the underground garage gate was broken and left unfixed for several days.
We also had major problems with tolilets (which do not exert enough water pressure during flushing) and a severe ant problem in the kitchen/bathrooms areas which took a while to get rid off.
Management in general seems to be extremely slow in responding to issues and letting you know what's going on, e.g. broken gates/elevators can pose severe safety and/or security hazards.
Office hours seem somewhat arbitrary, they will simply close the office at will during the weekend (despite the advertised hours), and not return your phone calls if they don't want to deal with the problem so you have to step up to them.
On top of that that they charged me with a painting fee when we moved out that was never mentioned during the final inspection (will probably have to go to small claims court to get that back). odusyNYCcZ7yL3Bj5JtG
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