Hearthstone at City Center
#10,297 #24 #312

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Hearthstone at City Center

932 S Helena Way, Aurora, CO 80017
(78 Reviews)
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"Great staff, any time I call for a problem in my apartment they respond the issue fast. I" ...
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Floor Plans & Pricing

1 Bedroom

Oak

1 Bed, 1 Bath | 720 sq. ft.

See Floor Plan Details

2 Bedrooms

Maple

2 Beds, 2 Baths | 1,020 sq. ft.

See Floor Plan Details

Cherry

2 Beds, 1 Bath | 840 sq. ft.

See Floor Plan Details

3 Bedrooms

Rosewood

3 Beds, 2 Baths | 1,501 sq. ft.

See Floor Plan Details

Hazelnut

3 Beds, 2 Baths | 1,225 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

C
C

Renter Ratings

C-

Review Ratings

Noise

2.3

Grounds

1.8

Safety

1.7

Office Staff

2.0

Maintenance

2.3

Neighborhood

3.7

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

B+

Number of reviews in the past 365 days

20

Manager’s Review Engagement

C

Percentage of reviews responded to

45.00%

Manager’s Review Reply Time

F

Average time to respond to reviews

91.3 days

View Community Timeline
View Community Timeline

Hearthstone at City Center Reviews

(74)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 1227560

Verified Resident 2023 - 2024

2/18/2024

I've had nothing but issues with my unit. They gave me a dirty, used stove for the meantime because they said "we ordered a new one and until it gets here this will hold you over." It's been a few months and I have not… See More >
    Manager

    2/20/2024

    Hearthstone at City Center
    Hello, thank you for sharing this feedback with us and we regret to hear that you had a poor experience with us. We would like to discuss these issues further, please give us a call at your earliest convenience. Thank you
    Review Author Icon

    Resident 1226189

    Verified Resident 2023 - 2024

    2/13/2024

    We specifically chose an apartment for an in-unit washer and had that abruptly taken away from us months ago now. We are very displeased to say the least. And we were charged 2 months for the washer that we no longer had. It is unacceptable.

      Updated Review

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      Resident 1108644

      Verified Resident 2007 - 2024

      2/4/2024

      Overall I enjoy living at Hearthstone. It's centrally located between my jobs and family's needs. In the past few years it has dramatically changed for the worse. The parking is a nightmare due to the fact that they took away assigned parking, for what reason… See More >
        Review Author Icon

        Resident 1221379

        Verified Resident 2014 - 2024

        1/29/2024

        it's convenient to shops and transportation. since living here for the past 9 years, the first five have been nice, after that management has gone downhill along with the maintenance dept. every 3 to 6 months there is a change with the management and their… See More >
          Manager

          1/30/2024

          Hearthstone at City Center
          Hi, we appreciate your honest feedback, as we are always looking for ways to improve. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (855) 200-8696. We look forward to hearing from you.
          Review Author Icon

          Resident 1218824

          Verified Resident 2023 - 2024

          1/20/2024

          I've been putting in maintenance requests for my dryer for almost 2 months now and have been to the main leasing office multiple times about the situation but to no avail. It's is really a hindrance and a burden to have to keep paying for… See More >
            Review Author Icon

            Resident 1218496

            Verified Resident 2023 - 2024

            1/19/2024

            The maintenance is terrible. And no one hardly answer the phone nor get back in touch with you in which is not good in case of emergencies. The resident portal is always off. It's just not reliable at all.

              Review Author Icon

              Resident 1215619

              Verified Resident 2021 - 2024

              1/9/2024

              Terrible the office people don't help with anything. People are always playing loud music. The gate at the front is never used. Peolles cars are broken into daily and you guys don't ------- care about anything. I've never been able to use the pool or… See More >
                Review Author Icon

                anonymous

                Resident 2023 - 2024

                1/5/2024

                Highly recommend!

                I love my apartment its so spacious for a 1 bedroom apartment and for the price! I would recommend my friends and family to live here! The Staff are amazing! They have made me feel like I was part of the family from the start,… See More >
                  Manager

                  1/7/2024

                  Hearthstone at City Center
                  Hi, we are so appreciative to read such a great review about Hearthstone at City Center Apartments! If you have any further questions, comments, or concerns please don't hesitate to reach out!
                  Review Author Icon

                  anonymous

                  Resident 2023 - 2024

                  1/3/2024

                  DONT MOVE HERE

                  DO NOT MOVE HERE! I can confidently tell every single person who lays their eyes on this review, that this place doesn't care about you and your well-being. The first time I toured here, they showed me an apartment saying it would have wood flooring,… See More >

                    Updated Review

                    Review Author Icon

                    Resident 1098705

                    Verified Resident 2013 - 2023

                    12/29/2023

                    Over the years management has changed many times the property has gone Down since I first moved in. Not sure what type of requirements you need to move in now. Lots of unattended children destroying property. Work orders are never completed. Maintenance staff is always… See More >
                      Manager

                      1/1/2024

                      Hearthstone at City Center
                      Hi, we appreciate your honest feedback, as we are always looking for ways to improve. We would like the opportunity to address your concerns. Please reach out to us directly at (855) 200-8696 when you have a chance. Thank you and we look forward to hearing from you.
                      Review Author Icon

                      Resident 1208639

                      Verified Resident 2018 - 2023

                      12/14/2023

                      Used to be great but it fallen off the past couple of years. They used to have assigned parking for each unit now it's a free for all and I have to park a block away or more sometimes. I hardly ever get a spot… See More >
                        Manager

                        12/15/2023

                        Hearthstone at City Center
                        Hi, we truly appreciate your honest feedback. We will share this information with our team to further improve.

                        Updated Review

                        Review Author Icon

                        Resident 1089025

                        Verified Resident 2021 - 2023

                        11/29/2023

                        Since 2022 the community has gotten worse. Assigned parking was taken away and I can no longer park near my building and have to walk 12 minutes through ice and snow in the dark to get to my apartment. Outside the units are residents day… See More >
                          Review Author Icon

                          Resident 1198752

                          Verified Resident 2023

                          11/12/2023

                          Mi experiencia viviendo en este lugar a sido mala por que no ah? donde estacionar los veh?culos los mantenimientos son p?simos se pide un mantenimiento llegan de inmediato pero no resuelven nada estoy esperando mi lavadora hace 1 mes y no la an tra?do la… See More >
                            Manager

                            11/13/2023

                            Hearthstone at City Center
                            Hola, lamentamos saber que no está satisfecho con su reciente experiencia con nosotros. Gracias por informarnos sobre este asunto. Nos gustaría obtener más detalles sobre esto; Comuníquese con nosotros lo antes posible al (855) 200-8696.

                            Updated Review

                            Review Author Icon

                            Resident 1084343

                            Verified Resident 2020 - 2023

                            11/10/2023

                            Not a happy or pleasant community. Full of undesirables and loud noise makers. Kids running about all day screaming and making noise, neighbors play loud music enough yo shake the walls. Expired liscens plates all over. Also forced to pay $30 extra a month for… See More >
                              Review Author Icon

                              Resident 1169228

                              Verified Resident 2019 - 2023

                              8/11/2023

                              I've been staying with this community since Oct. 2019, at the time I enjoyed the community. Over the last year, the community has become disorganized. The groups aren't up kept, my car was stolen from the parking lot, my mailbox was broken into.

                                Manager

                                8/30/2023

                                Hearthstone at City Center
                                Dear Resident, Thank you for sharing your thoughts about your time in our community. We understand your frustrations, especially regarding the recent incidents of car theft and mailbox break-in. Your feedback is crucial to us, and we're committed to making improvements to enhance your living experience. We'd like to invite you to visit the leasing office at your earliest convenience. This will allow us to gather more information about these incidents and work towards resolving them to your satisfaction. Sincerely, Josias S.
                                Review Author Icon

                                Resident 1167178

                                Verified Resident 2022 - 2023

                                8/6/2023

                                I am ok living here but there is some issues that I need to add first the community main gate is open all the time so anyone can come in or out easily second' some peoples smoke weeds and play music loudly on weekends and… See More >
                                  Manager

                                  9/19/2023

                                  Hearthstone at City Center
                                  Hello, thank you for taking the time to share your experience with us; we appreciate your feedback! If you have any further questions, comments, or concerns please don't hesitate to reach out!
                                  Review Author Icon

                                  Resident 1157839

                                  Verified Resident 2020 - 2023

                                  7/9/2023

                                  The last year has been a ---- show! Different managers promising stuff they don't fulfill on . I had run in with rude leasing agent. I went four month or more without a second bathroom and ---- literally in my tub. Keep getting… See More >
                                    Manager

                                    9/19/2023

                                    Hearthstone at City Center
                                    Hello, thank you for sharing this feedback with us and we regret to hear that you had a poor experience with us. We would like to discuss these issues further, please give us a call at your earliest convenience. Thank you
                                    Review Author Icon

                                    Resident 1138145

                                    Verified Resident 2021 - 2023

                                    5/7/2023

                                    Terrible. I would not recommend anyone to live here currently. I lived here in 2019 and it was a very nice area. Came back in 2021 and the place is a ---- hole. The people that live here are awful residents, loud, tons of children… See More >
                                      Review Author Icon

                                      Resident 1130117

                                      Verified Resident 2012 - 2023

                                      4/10/2023

                                      En verano pasado el bo?le se da?? y toda el agua se tir? en todo el departamento mojando la carpeta, el vinil de la cocina tambi?n se moj? se da?aron algunos muebles y nunca cambiaron la carpeta a pesar de que lo reportamos varias… See More >
                                        Review Author Icon

                                        Resident 1129159

                                        Verified Resident 2023

                                        4/7/2023

                                        I really haven't had a fun time here you're residents are racist. They hung Tate horn that Black people when you're walking through the lot and then will stare you down to make sure you don't steal their car. The neighbors will come up and… See More >
                                          Review Author Icon

                                          Resident 1125273

                                          Verified Resident 2019 - 2023

                                          3/26/2023

                                          IRT bought the complex I live in from steadfast. It has been a big improvement. Things are being fixed, the new staff communicates very well. I don't like that this "survey" is going to be used as a testimonial on a website.… See More >
                                            Review Author Icon

                                            Resident 1124919

                                            Verified Resident 2022 - 2023

                                            3/24/2023

                                            Great staff, any time I call for a problem in my apartment they respond the issue fast. I appreciate Dylan to answer my phone all the time, good service they clean the parking lots all the time easy to pay my monthly rent online. Thank… See More >
                                              Review Author Icon

                                              Resident 1124795

                                              Verified Resident 2017 - 2023

                                              3/24/2023

                                              For the most part we had good neighbors. The office staff are great. Due to my disability the management has assisted me with adaptions. When the parking slots were no longer assigned the complex put a diabled parking slot in front of… See More >
                                                Review Author Icon

                                                Resident 1122737

                                                Verified Resident 2017 - 2023

                                                3/17/2023

                                                It has been ok but a few things need to be done,the dog's not having a leashes not on, not picking up after them, trach all over the place bottles all over the places , kids not being watched,teaching things that they shouldn't be talking… See More >
                                                  Review Author Icon

                                                  Resident 1117961

                                                  Verified Resident 2021 - 2023

                                                  3/3/2023

                                                  Overall, I have had a very frustrating experience living at Hearthstone. My apartment is quite nice and fairly priced but the positives end there for me. A drunken, uninsured neighbor backed into my car in the middle of the night and fled to their unit… See More >

                                                    Features & Amenities

                                                    Laundry
                                                    • Washer/Dryer Connections
                                                    Pets
                                                    • Animal type not listed Allowed
                                                    • Pet Allowed
                                                      Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Air Conditioner
                                                    • Basketball Court
                                                    • Disability Access
                                                    • DishWasher
                                                    • Dog Park
                                                    • Fitness Center
                                                    • Hardwood Flooring
                                                    • Heat
                                                    • High End Appliances
                                                    • High-Speed Internet
                                                    • Large Closets
                                                    • Outdoor Grilling and Picnic Area
                                                    • Playground
                                                    • Pool
                                                    • Private Balcony
                                                    • Private Patio
                                                    • Sauna
                                                    • Unique Design Style
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                                                    Leasing

                                                    Welcome home to Hearthstone at City Center Apartments, where our thoughtful features and amenities inspire residents to enjoy a carefree lifestyle. Located in Aurora, CO, just southeast of Denver, our community is conveniently situated near beautiful parks, popular shops, and delicious dining. Hearthstone at City Center is a desirable, pet friendly destination offering hardwood-style flooring, a refreshing pool, and a well-equipped fitness center. Discover your new home at Hearthstone at City Center Apartments by scheduling your personalized tour with us today.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday: 09:00 AM - 06:00 PM
                                                    • Tuesday: 10:00 AM - 06:00 PM
                                                    • Wednesday: 09:00 AM - 06:00 PM
                                                    • Thursday: 10:00 AM - 06:00 PM
                                                    • Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 78 number of votes by renters, Hearthstone at City Center is currently rated 2.5 out of 5 stars.
                                                    Hearthstone at City Center is rated 1.8/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Hearthstone at City Center is rated 2.3/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    Hearthstone at City Center is rated 2.3/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    Hearthstone at City Center is rated 1.7/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Hearthstone at City Center is rated 3.7/5 stars in our renters neighborhood survey, which is considered average. The complex is located in a neighborhood with some safety or desirability concerns, with limited access to local attractions and services.
                                                    Hearthstone at City Center is rated 2/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Managers have responded to 45% of their community reviews in the past year.
                                                    Managers have replied within 91.3 days to their community reviews in the past year.
                                                    Animal type not listed Allowed
                                                    Pet Allowed
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

                                                    Check Availability

                                                    Hearthstone at City Center

                                                    March 2024

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                                                    Hearthstone at City Center is a 720 - 1,501 sq. ft. apartment in Aurora in zip code 80017. This community has a 1 - 3 Beds, 1 - 2 Baths Nearby cities include Glendale, Greenwood Village, Denver, Englewood, and Centennial.

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