I've lived at Bella a miserable 15 months and can't wait for my lease to be up... Since I've lived there the management has absolutely ridiculous. We get charged for EVERYTHING. The management is never ever courteous enough to help or waive a fee. It's "out of their power." They will not accomodate anyone except themselves. For example: I was away on a business trip for a week and dropped off my rent check before I left and told the manager I was going out of town for a week. When I returned I had an eviction notice on my door saying I had 3 days to pay... It was already the second day. Their excuse was that I needed to pay with a money order and I paid with a check... I had to fight with them to get the fees waived even though they knew I would be out of town and didn't try to contact me at all. How ridiculous... I lost my pool key--it was only $25 to replace! For a key... are you kidding me' Hidden fees are ridiculous... I think the staff just pulls a new one out of nowhere anytime a given situation comes up and then claim "it's in the new handbook... the one you have is outdated." Umm... they shouldn't be giving out "outdated" handbooks in the first place! Seriously... these ladies make up a new rule for everything. You can only have 2 guests in the pool area at a time... otherwise it's a $250-500 fine or eviction. How nice... And the pool is supposed to be open till 11pm. I was there one night around 10pm and the maintenence guy came and kicked everyone out so he could have his own private party... The staff is extremely rude and unprofessional.
And parking... they have 50 thousand spots for people who are willing to pay (idiots) but for the rest of us and our guests, we have to park illegally (handicapped, fire lane...) or twelve blocks away and walk back!
And just so you know... you pay double for your water here. Springs utilities and a different company. Probably paying for Bella to run their sprinklers.
Seriously... if you're looking at these apartments DON'T. You'll regret it. Any of those "positive" posts seriously are fake. How real do they really sound' "I love these new changes!! I'm giving Bella a 10!" Bull. Or "I've lived here for two months and love it!!" just wait.... you won't love it by the time you leave.
Just keep truckin to Grand River Canyon.

User Responses
From: Anonymous	Date: 06/12/2008
HaHa your funny, alot of this seems to be a big pile of bull.. them not cashing ur check when u gave it to em.. hard to believe. pool stayin open til 11 when all the signs say 10 learn to read. and you dont pay double water. on ur csu bill look at it.. you get charged for gas and electric and the minaol bill is water and trash.. LEARN TO READ
From: Tarne67	Date: 07/09/2008
I like to read apartment reviews and laugh at the idiots who usually post on here. I have been in property management for 14 years, mostly in California, but this hand book issue stated by a lot of people here caught my eye and here is what I reccomend. Generally, first consultation with an attorney is free and I reccomend always ask one. I think every resident should understand tenant/landlord law. If they did, we would not have so many complaints on here and less in the office when they come in to gripe. On to the Handbook, normally a property can not change the rules on you without a proper notice, usually a 30 day notice posted on your door and in some states also mailed to you. They also can not usually change the rules while your on a lease. There are some exceptions to this, pool rules, office hours, parking policies etc,. can be changed while on a lease and usually a notification is still required. However, if a company changed a bunch of rules including an entire handbook with out proper notification and without providing you with a copy, I would say they were in the wrong and you need to seek legal representation for any and all lost damages. This could even be a class action suit. First though, check your newest lease and be sure you didnt agree to allnthe terms that are listed in the new hand book or that you signed or agreed to anything about the new handbook. I doubt it but check to see if there is a version number on the hand book and if it is put in the lease.. either way, it would be up to the management company to prove they provided you legally with the up to day hand book that would of course differ to the one you have and agreed to at lease signing.
From: Anonymous	Date: 09/30/2008
The signs all say 10 p.m., and the lease states clearly the fines for being there later than 10. It also tells you how much money it will cost if you lose a key. Actually, in CO, it's smart, not idiocy, to get covered parking. $25 is worth peace of mind, knowing you will have a parking space when you get home and knowing snow and hail and such won't damage your car.
From: Anonymous	Date: 10/20/2008
In fact some are only 15 per month if you ask about where they are located. I do have to say though...dont bother to clean or have the carpets cleaned because they do NOT give you anything back. Just pack up and move let them do the dirty work.
From: TimothyBeaulieu	Date: 10/20/2009
This response sounds like it comes from the typical American consumer; spoiled rotten and wanting special treatment for EVERYTHING. If there is a fee that you're required to pay and it was listed in the handbook, THEN IT'S THERE! You shut up and pay it. It's not anyone's fault but yours if you're too lazy to know exactly what you're getting into before you get into it. NO company should be required to waive a fee just for the pleasure of 'keeping your business'. What, did you invent the cure for cancer or something? You think you're special out of the 300 million people living in this country? Or are you Joe Average American with an Attitude who, like the person standing next to you, think's you're God's gift 'just because'? If they needed a money order from you, then it was probably because they tried to cash the check and it bounced. No company I've ever heard about hesitates to take in money in any format, so your comment on that point sounds a little bit suspect. I will say that parking at Bella Springs can be a little problematic at times, but just like everything else in life, you adapt to the situation. If you have to walk a little bit farther to your pad, just do it. Considering some of the dives I've lived in in my lifetime with leaky roofs, cracked windows and ants crawling all over the floor, this place really does strike me as resort-style living. I'd like to see what you thought of THOSE places, espcecially when you realized you had no choice in the matter because every other place around town was exactly the same. And if the staff was unhelpful, think about the type of people they have to deal with on a daily basis who seem to have nothing better to do than complain about the least little thing because they're the (gasp!!) CUSTOMER. I've found them to be polite, if professionally impersonal. Managers have to follow rules from their higher-ups just like you do, and if something's 'out of their power', it probably is, and they might not want to risk losing THEIR jobs in Colorado (seeing as how the state is an 'at will' employer and companies here can fire you for any reason or no reason) by making a special dispensation for someone with an overblown ego who probably woke up in a foul mood because they ran out of their favorite brand of coffee creamer. Ya feelin' me, bro?

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