I am a former penthouse resident who signed a 12-month lease. I have been here for 11 months and am moving out early because I am unhappy with nearly every aspect of the building. It's no wonder why this building is having trouble being leased up! I was the 9th penthouse resident to leave because of inadequate service and safety.

UPDATE 2009:

I moved out 2 years ago and they are so strapped for cash that they are making up charges and trying to come after me for them. They sent me a bill for $15,634.00 to try to shut me up from telling people how bad the building is. That's not going to happen, this is a very poorly managed company. I canceled the lease within the terms because of the following reasons and so did almost everyone on the top floor:

SAFETY:

By clicking on the "SAFETY!" link at the top of this review you can verify that according to the supplied data there are 37.5% MORE registered sex offenders within a one mile radius of 1600 Glenarm than the average Denver apartment. As of this writing, the number of registered sex offenders was listed at 54 within ONE MILE. This is a 34% INCREASE since I left the building!! WOW. This is why the next paragraph is so important, and I wish it would have been taken a bit more seriously. Don't let your daughters or sisters lease here.

Even after numerous requests, the building has still not secured the back alley access to the building. The front doors are secured by keycard access but that does no good if any vagrant can walk right up to the back alley and request the service elevator. Anyone can get to any floor (even the penthouse) through this unsecured dock entry. Beware!

NOISE:

The apartments seem to be extremely poorly insulated. Noise complaints are a weekly occurrence. Noise isn t just from neighbors, but from the street below. I m on the 31st floor; I can t imagine what it would be like on the lower levels dealing with the terrible noise at all hours of the day and night.

VALET:

The valet contract is with Silver Cloud and they do a good job with what they have to work with. The underground parking at the building left my car dirty nearly every day they brought it to me (I pay $250 per month for covered parking so it wouldn t get dirty). The outside parking was used for guest parking (you pay another $185 per month for this privilege). It takes the valets up to 15 minutes to bring your car to you if you do not have covered parking The building is out of covered parking as of this writing so get ready to wait a LONG time for your car if you decide to compromise your taste and move in.

CONCIERGES:

Laughable. No real service. When I moved in they said they would deliver my packages. Just last week I waited an ENTIRE WEEK for them to remember they had a package for me. If something is sent overnight, it must be important. The concierges are helpful if you ask them to buzz you into the building. Tipping them doesn't seem to help either. Also, they just hired a new concierge by the name of -----e. -----e looks like he just came from a soup kitchen and will be certain to leave any guests you have with a less than favorable impression of the building.

VALUE:

At the end of the day this is simply a very average apartment in a remodeled 60 year old office building. Because of that you will have general maintenance issues often. For example, I have been trapped in the elevator on 2 different occasions for a very long time. Both times, only a verbal apology was given.

I live on the top floor and if you want to get to Earls Restaurant, you need to take the poorly maintained SERVICE ELEVATOR to reach the entrance. If you have guests you will find yourself apologizing for the elevator. When you are paying over $4000 a month for a rental, you shouldn't have to apologize for the condition of the facilities.

Don't use price as an indication of quality. You would be better living at the new Hyatt next door for the same price. Then, maybe you would get decent service.

OVERALL:

Run! Don't walk from this place. If you have discerning taste, you will choose to live in another high rise building. If you want to talk to me further about this, please contact me via email with your specific questions and I will be extremely happy to speak with you. klchavez@hotmail.com

Read more: http://www.apartmentratings.com/rate/CO-Denver-1600-Glenarm

User Responses
From: jpulido	Date: 08/08/2007
Please allow me to introduce myself. My name is Joanna Pulido and I am the business manager at 1600 Glenarm Place. Understanding that opinions can change over time due to circumstance and experiences I would like to first convey my regrets that a resident who only two weeks prior to his move out expressed that his living experience was a positive one. This was expressed, not only through his referral of our community to others and multiple letters of praise and thank you to our Concierge team, but more specifically in a Resident Satisfaction Survey that was completed on July 23, 2007 which listed the following ratings of 1600 Glenarm staff and services (on a scale of 1(poor)-10(exceptional)): ??? Leasing Experience ??? 8 ??? Leasing and Management Team ??? 8 ??? Service Team ??? 9 ??? Concierge Team ??? 6 ??? Valet Team ??? 10 Unfortunately, since the time that this survey was completed, multiple lease provisions were violated (reported to us and law enforcement officials by neighbors of this disgruntled former resident and verified by members of our staff), resulting in the recommendation that the premises be vacated to avoid legal action. This action is something that I can not and will not apologize for, as action taken by ANY resident of 1600 Glenarm Place (whether residing in a studio or penthouse) that results in the continued disturbance of multiple neighbors, the willful destruction of property, and/or the compromising of the integrity of our community will not be tolerated. It is my sincere hope, as you are reading this reply and the posting it is in response to, that you take it upon yourself to formulate your own opinion of our community by visiting us in person or listening to more than a disgruntled former resident???s ranting (e.g. the other postings on apartmentratings.com and a vast collection of resident testimonials that is viewable by request in our management office). If you would like to discuss this matter further, please feel free to contact me directly at jpulido@redpeak.com or 303.825.1600
From: Anonymous	Date: 08/09/2007
I live at 1600 Glenarm and I can promise that what AspenEye has posted isn't normal. I am not sure what his/her issues were, but I can tell you that I've never experienced any problems like this. It sounds like AspenEye just didn't follow the rules and management decided to take action. This is a quiet building and they keep it that way.
From: AspenEye	Date: 08/11/2007
I am so happy the management of 1600 Glenarm has replied to the post. Maybe they will make some changes at long last to improve the quality of life at the building. In rebuttle to Joanna???s statements above, here is a portion of an email I sent to Joanna???s boss on Monday, July 30, 2007 at 3:02 PM informing them of my final dissatisfaction and that I was moving out and canceling my lease: ??????I would like to find some mutual time this week to chat about recent events, dissolve the lease and negate the need for further action?????? There was no meeting! In fact at 9:30 PM that evening Joanna had my ???3 day notice??? delivered to my door. Sort of like being fired after quitting. The legal action they were trying to avoid was from me, not against me. I think everyone reading this would agree that a person???s home should be a place of solace.. One more thing: ???Anonymous??? above who wrote the review does not live in the building but is a member of the Red Peak Properties staff. I???m glad the IP addresses are recorded on this website to avoid false testimonials like that one??? Know that EVERY WORD posted by me here is 100% true and I have 5 current and former residents that you can contact to verify my statements and hear their individual accounts. The reality is that this building???s accommodations are just not worth that kind of trouble. Trust me, look elsewhere. Please feel free to contact me at klchavez@hotmail.com if you have any other questions. I???ve already been contacted with thank you notes from prospective tenants who are looking elsewhere after touring and reading this review. Well, you???re welcome! I wish someone would have taken the time to warn me. God bless, and have a prosperous day!

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