We moved in over three years ago and for the first 2 1/2 months things were truly perfect! The staff and maintenence guys were great the place is very attractive too. During the last 4-6 months the office staff seems to regularly change and they are very unsure about bills and such. For example, we got in trouble for having a cat, however, three months before when we got the cat we paid the $200 pet deposit and had been paying the pet fee ever since. Somehow they did not have this in their records. They also can't seem to get the water bills under controll. The water is regulated and billed through a separate company, so it is not entirely Heritage Creek's fault, however, bills typically arrive the day they are due or after and for the last 4 months we were overcharged by about $30 each month! This always leads to further confusion with credits and such...a pain indeed!

The "fitness center" is a complete joke. They should not be a allowed to include it as an amenity.

Our biggest dissapointment came after the big Christmas Blizzard. It has been nearly a week and there has literally been no attempt to clear, shovel, or even add sand or deicing salt to keep residents safe. The maintenance crew did not lift a shovel or push a blower or use a plow on any sidewalk or parking lot. It is a complete and rediculous mess of ice.It is dangerous for the people and especially the cars. I cross my fingers every day when I go out to my car that I will not fall and break my neck. I hope they get sued!

Your thoughts? Post a response to this review. Display my response: with my username anonymously Responses appear below reviews and one response per user is permitted.

   Free estimates on moving trucks      Find apartment share/roommates