Ventana Apartments
5095 E. Donald Avenue, Denver, CO 80222
303-758-1316  WEBSITE save favorite
AVERAGE RATING
recommended by:
25%

overall rating:
2.1
2.9
2.88 Parking:
2.3
2.31 Maintenance:
2.3
2.31 Construction:
2.6
2.62 Noise:
2.3
2.31 Grounds:
2.6
2.56 Safety:
2.2
2.25 Office Staff:
< | >

Stay Away!

From: 4945EDonald
Date posted: 6/2/2008
Years at this apartment: 2007 - 2007
User Response is available. 1 response
 
Sadly, I lived here from November of 2006 to August of 2007. The apartment was adorable. Since it had recently been redone I had brand new carpet and appliances, it was cheap, and walkable to the light rail and the Dirty Duck. However, I would sincerely rather share a cardboard box with a cracked out bum!

Here's just a quick rundown of my experience:

- I found roaches in the kitchen 2 days after moving in.
- My closet completely flooded out shortly after moving in.
- They were quick to stop the leak (it only took a week and 3 calls), which was coming from pipes in my shower, but I had to call and call in order for them to come back in to finish patching up the hole they made in the wall or put down the carpet they tore up. They patched the hole, but never fixed the carpet.
- This maintenance guy was *sketch-city.* He would always ask me if I lived alone (I did), where my boyfriend was, and say that he's watched me around the community. Yes, scarey to know that he has access to keys to my apartment.
- In fact, I called down one day to have someone take a look at something in my apartment and received a call back that the keys were gone. They mysteriously reappeared a few days later.
- There were NO LOCKS on the bedroom window. I lived on the ground floor, a female alone. Slightly problematic. When I asked for locks, they gave me these little screw on things... even with my limited arm strength, I was able to slide the window up break into my own apartment with them on.
- There was a lock on the patio door, but it was installed backwards and so there was no way to secure it from the inside out. Again, problematic.
- Immediately after having the closet leak repaired, I ceased to have any hot water in my shower. I called and called and called from December (when this started) until April and they came out twice, but never fixed it. I had to go to friends' houses to shower! This was all during the winter of 2006-2007 where we had multiple snowstorms one after another. (We did get it fixed eventually, more on that in a minute.)
- There was a hole in the ceiling of the entrance hallway immediately inside the door. Since they don't heat the hallways, when it snowed (which it did A LOT that year) an absolute ice slick would develop right inside the doorway.
- The light for this same hallway burned out and was left without replacement for at least 2 months--simultaneous to the ice slick. So now it's dark AND icey, great!
- The crack under my apartment door to the unheated hallway was at least a good 1-2 inches high! If I didn't keep towels stuffed under the door it was impossible to keep the place warm.
- The main laundry room is only open when the office is, so for those of us who work 9-5 we have to use the small laundry rooms during the evening. The one closest to my apartment was always leaking and/or flooded. It was also a potential safety hazard, as there was a half wall in the room that partially covered an under-stairs crawl space. The doors to this area were never locked and the neighborhood was not the best, it would be the perfect place for a bum to sleep or for someone to hide in order to attack a woman doing laundry.
- Around February/March mold started to grow on the wall in the bathroom. How they thought this could happen when I couldn't shower I'll never know (no hot water in the middle of winter, remember')--their solution was to install a shower guard though. That didn't much help.
- Regarding the bathroom issue, I told them on numerous occasions that the problem started immediately after the closet flooded, but they never looked into the problem. After the mold issue compounded things, I got an attorney involved and they finally went into the closet, reopened the hole, and discovered that the sketched-out maintenance guy had sautered my hot water pipe almost completely shut!!!! This caused pressure to blow through a small hole left in the pipe at a different position and hot water sprayed all over the inside of the wall causing the mold.
- When summer finally came around all of the air conditioners broke. I stuck around until the beginning of July, sweating to death! Finally, I decided to pay double-rent for a few months and just get the heck out of there!
- I never saw the outdoor pool open, even in the summer.
- It took them over 6 months to get my security deposit back to me.

This property changed ownership--again--shortly after I left. This happened three times in the 7 horrible months that I was living there. After dealing with the latest company trying to get my deposit check back, I sincerely doubt that they're any better than the rest. In all reality, unless they have very deep pockets to completely gut this property, it will never be livable.

I wouldn't wish this place on my worst enemy!!!

Recommended: NO
Overall Rating
1 out of 5
Parking:
3 of 5
Maintenance:
1 of 5
Construction: 1 of 5
Noise:
1 of 5
Grounds: 2 of 5
Safety: 1 of 5
Office Staff:
1 of 5
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User Responses

From: Anonymous Date: 12/19/2008
You sound so much like me. I had very similar experiences when I lived there, from the leaking ceiling to unresponsive & disrespectful staff, to the extremely late return of the security deposit. They also broke my lease agreement so I got the hell out of there with a few days notice. This is the worst apartment possible!
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