I read all the crazy things on here before I moved in 5 months ago. I asked the offic staff about the things that were said. The office staff said they used some of the complaints for training and some they didn't agree with. Last night, I was rushing home to get a fed ex that had my passport. I called and it was right before the office closed. They waited for me--I was 35 minutes late! The office was closed. She opened the door, smiled and said, Now you can relax and she waved the envelope. Complaints are easy to share. For those that are reading this and looking for an apartment (that is what I did) I wanted to take a minute and say, "Good Happens!" p.s. To help retain heat I put drapes up and this helps a lot with the cold.

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