Apartment is nice.
Design-wise, it has a congested look in its living space, comparable with apartment communities at a similar grade.
Grounds are ok. Maintenance seems to do routine maintenance.

Watch out for rodents, ants and spiders!
Maintenance seems to follow the orders of the management staff to the letter; i.e., if they are told to check up on something, they do that - in a cursory manner - and nothing else.
If you wanted something specifically done, for example - actual moving about of appliances to check on something - you have to complain again, leading to a subesequent visit.
Similar dealings with any external agency they have contracts with for maintenance - very cursory check-ups, no follow-ups regarding genuine complaints, which may potentially lead to compounding the initial problem.

First-contact staff seems to be nice and helpful.
Top-management is extremely unhelpful.
Their whole motto seems to be to be your 'best friend' till you sign the lease, then they are apathetic. Also, barely short of being uncivil, let alone believing in good customer service, though they try and pay lip-service to that.

I suffered some personal property damage because of a problem, to which their response on complaining, though prompt was incomplete and ineffective in the steps taken. This lead to the problem escalating resulting in some personal property damage.
The top management stopped short of being rude and on contacting the upper level management(who are not even in Denver, but in Texas and California), did get an acknowledgement that their steps taken weren't complete, but absolute refusal to compensate (very reasonably) for the actual cost of the personal property damaged.

Am absolutely disgusted with the corporation and the way the management works. Obviously, their acknowledgement that we are paying good money in rent is not sufficient to cover their own lapses in appropriate and effective measures, with follow-ups, to counter tenant-reported problems, let alone any preventive measures.

Would never recommed this place, and perhaps not even the company, Morgan Group, to anyone.

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