As others, I have exp. living in several "Luxury Apt Complexes" (Yes, and as large or larger than the Pavilions).

Management is you read this... You need to RESTRUCTURE YOUR OFFICE STAFF AND INDIVIDUAL RESPONSIBILITIES. I work as a consultant. I go into businesses and acess positives & negatives to make improvements for the company/organization/corporation.

Corporate Management needs to take ownership and review each position & responsibilities. There should be 1 person designated to the maintenance repairs, up-dates, and preparing vacant apts for rental. (And there should be a clear protocol to follow.) This person should also serve as a "dispatch" to maintenance. Needs to know who is where and doing what, this way if a maintenance person if available and quick call can quickly resolve many issues.

There should be 1 person in charge of sales (new rental agreements) - and this person should be responsible to check out each apt that a new tenant would move into to ensure "protocol" is followed (e.g., proper paint, rugs cleaned no stains, or replaced, walls painted, appliances work, appliances up-to-date, cabinets, etc. etc.) Plus... should ensure that all equipment around the Pavilions is in working order and call in to have repairs, if not (e.g., fitness equipment which is is mostly low grade and/or doesn't work - soda machines working, etc. etc.) Plus, a courtesy call after 3 months to see "how they settled in" and if they need anything.

There should be 1 person in charge of those who lease for a 2nd year... and not just send out the paperwork in the mail (with wrong address - in my case) - but, go one step further. Make a phone call to pick up paperwork and address if anything in the apartment needs to be taken care of.

And, yes... they do have the number of employees to do this.

They should also look at the employees, their attitutes, how they treat tenants (customers) in and out of the office, professionalism, and so much more. Most employees should not be working there (my opinion). From what I see, it is a "click" not a working "team". The mentality of "us" against "them".

I won't even comment on what the Manager (Jodi) should be responsible for....

A tenant & professional who would not recommend anyone to live here, unless there are major changes or NEW MANAGEMENT ('''')

User Responses
From: Anonymous	Date: 08/17/2007
40 lbs weight limit? Read your lease. Your sorely mistaken. Move out if you don't like dogs.
From: dismary	Date: 11/01/2007
Wouldn't car accidents on the road be a problem with the town? I know that there are issues with the delay the town has on the lights. I don't think there is anything the property can about that.
From: Anonymous	Date: 10/16/2008
I have been contemplating responding to this first review for a while now, but I finally decided to go for it. Many of the complaints stated I agree with, however, I am an acquaintance of some of the girls in the office and I see why they are not always friendly outside of work. Tenants will approach the staff at any given time, whether it be after work, during their lunch break or even in the grocery store! I would not be friendly either, I do agree they should be friendly in the office of course but after hours they are not obligated to be your best friend. Come on people, when you leave your office do you want your clients harassing you on a Friday night? No, you don't. Like I said some of what was stated is true and accurate, but that part is unfair and just downright selfish.
From: Anonymous	Date: 10/16/2008
I'm actually glad that you responded. I should have been more specific... The office staff should be polite, professional WHILE they are "on the clock" regardless of if working on the premises or in the office. Unfortunately, this is NOT always the case. Some are worse than others!! I agree that while the employees are on their "own" time whether living on the premises, or outside - there should be no expectations. (That would be unfair to anyone.) And obviously... I know it can't be easy for the girls to listen to upset tenants during their work days majority of the time, only to be "relieved" from work to listen negative comments when they are off work. Last... While the employees have been trying to engage in activities for the tenants. I applaud the Hawain Laui, it truly was an attempt to increase morale. (As is the Halloween Party coming & last year) One negative comment that I do have is... the employees should have interacted with the tenants (to some degree)... to "welcome" tenants as they arrived, make small talk while the "line" is getting food. However, this was non existent. I do not truly feel this is the employees fault -- I believe, based on experience this would have been a "given responsibility". Therefore, the woman in "sales" who shows apts should KNOW THIS!! And, of course Management (Jodi who didn't even bother to show up) should have shown by example... But, then... Who expects anything from this guy? And, yes... despite it all -- I do give credit for the employees (office & maintenance) who did show up to try to give it their all. Again -- Get rid of Jodi - Hire a new take charge Manager -- and a NEW MANAGEMENT Company ALTOGETHER IS NEEDED...
From: Anonymous	Date: 05/12/2009
Other than agreeing with what was stated about Jodi and his secretary, I have not had any major problems with office employees. One thing I will say though...If you work for the Northland/Pavilions, you are always representing your company whether working or not. It doesn't matter if you are on break, on a day off, at your own party, at the grocery store, etc., especially if you live at the complex, "you are always working". You are a walking billboard!!!
From: Anonymous	Date: 05/20/2009
I agree it comes from the property Manager. Most of the office staff is great! Nice place to live!

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