In 2005 I moved into a 2 bedroom, 2 bathroom in the Pavilions and loved it. I lived in the very back apartments where there was always ample parking, my neighbors were quiet, and I did not have any real complaints about the quality of the apartments. The only concerning event to happen was one night in December, when I walked in to the overly potent smell of gasoline, to the point where both mine and my friend's eyes watered. I tried to call the emergency hotline, but the individual said that it was not their problem. Instead, the gas company came out to double check my stove and heater and to make sure that the gas fumes weren't flammatory. Whatever the problem was it was never resolved, and when it came to the end of my lease I decided that I had enjoyed my experience enough to move to the other side of the apartments with 2 friends into the 3 bedroom apartments.

Since then my experiences at the Pavilions have absolutely gone downhill. When we moved in, our list of things that were broken or damaged in the apartment was 3 full pages long. The majority of our list was stuff like dents in the walls, cracked outlet fixtures, and paint dripped on the rugs which did not necessarily bother us, we just did not want to get charged for. I assumed that a maintenance person would be sent out to fix the other stuff, but no one ever did. Much of it was minor and I was easily able to fix myself: My door was stuck shut from overpainting which I hammered down, the cabinets were loose which I screwed shut, etc. We had been given the wrong set of mail keys when we were moved in, and no one in the office could really figure out what to do about it. It took a month of living there to get the mailbox lock changed and new keys.

What REALLY upset my roommates and I were the fact that our front door overhead lock was broken, and our living room slide door lock was broken. We were three girls living on the first (ground) floor, and the fact that we had no way to really secure our apartment was really upsetting. It took three work order calls and about two months of living there to finally have someone come out to fix it.

Other issues....Our water heater exploded and flooded our storage closet (In the dead of winter), closet fixtures fell off the walls, one of our kitchen cabinets fell straight off the walls and was unfixable by us since the hinge had broken in half. None of these things would have been a big deal if it didnt take literally harrassing the management to get it fixed. Each work order that we would place would inevitably disappear and would have to be placed 3 or 4 times. The trash units are DISGUSTING, as people just pile up their garbage at the bottom of the bins without throwing things away. And if you like to work out, don't bother using the smaller gym since the machines are consistently broken.

While I am moving out and probably would look elsewhere before moving back again, I do have some advice: From my experience, I only recommend the 1 or 2 bedroom apartments. If you are looking to live here, TRY YOUR BEST to view the apartment that you will be moving into. Make sure when you walk around that there aren't any concerning things wrong with the apartment (i.e, broken locks!) If there are, discuss them with whichever leasing consultant you are there with.

Make sure to look at your surroundings-apartments scattered with kids toys or children are probably going to be a lot louder than other apartments. This could be a positive or negative, depending on your situation. I am an unmarried graduate student who didn't really appreciate the contant noise and yelling, but individuals with children may enjoy the fact there are a lot of kids around to interact with.

And lastly, if you have a problem with your apartment, I recommend filing any complaints or work orders in person in the office since it seems that has a higher success rate than when you call.

User Responses
From: Anonymous	Date: 07/27/2007
From a very reliable source I will tell you this: Leasing staff will do and say WHATEVER is neccessary to get the apartments rented. They go so far as to not charging required fees/deposits and claiming they have the right to waive such fees. Then, down the line, you get a Nasty Gram from Managers ordering you pay and or be evicted. A particular member of the staff operates like she is either drunk or high. Another was fired from another property for stealing. Yet another was arrested for child porn. Staff speaks to people as if they are stupid, and there is far too much racism. Just listen to how they call ------- "----------" and treat the Puerto Rican and ----- Residents. Blatant acts of racism - but no one does anything because they are afarid to get kicked out. Residents should DEMAND that drug tests and criminal background tests be done on ALL employess on a regular basis - and without prior notification. State investigators need to send in decoys of various cultures and ethnicities. State Inspectors, fire marshalls and building code need to look into the Mickey Mouse job with ALL maintenance issues. What goes on in this place is terrible. No lease renewal - I am paying the fees to get out.
From: Anonymous	Date: 08/21/2007
I can tell you that I live at Pavilions and am friendly with two of the women who work in the office. I know they are drug tested before they are hired and that there is a criminal check done on all employees. I thought about applying to the property when first moving to Manchester, as we are from out of state and I thought that I could get a part-time job in the office. I went for an interview and was told I would have to submit to a drug test and a background check would be performed if I made it to the final round of interviews. I ended up getting another job in the meantime so I did not go for a second interview. They are careful about who they have working for them- and I am not sure that ALL of the above information is correct in the second response.
From: Anonymous	Date: 09/08/2007
I also know past and present employees -- all of which have NOT been drug tested... however, I do believe that is a mute issue. The problem does not stem from employees who are "high"... The problem stems from Management within the facility (Jodi, Manager) and the Corporate Management that ownes this facility. However, the problem in the office is (1) Jody, the Manager is a "worm". Should you have a problem, concern that needs to be discussed, want to review the lease prior to you moving in -- or re-leasing your apartment -- HE DOES NOT WANT TO HAVE ANY CONTACT WITH ANY TENANTS!! He goes out of his way to do this. If you are able to "run" into him, or walk into his office -- he will direct you away and tell you to discuss your issue with ------, a leasing consultant. Of course, who can not do anything about the issues or problems. Next, I don't know about racism. Yet, I do know for a fact that a majority of tenants are marked as "trouble makers". This is the poor tenants living in an apartment that constantly needs work. The more times you call to have a service order reported -- the more they have an attitude with you. And, if you just so happen to be someone who is questioning "why" your service order has not been acknowledged for the 2nd or 3rd time.... you will be one of the tenants with a "mark"... you will be treated rudely. I do agree with the person who states that the Fire Marshalls need to look into the fire alarms, the wiring, etc. of all apartments on the floor. I don't believe they are all operatable. The State Inspectors do come out... However, they are only able to come out if YOU CALL THEM. I have had to work with a State Inspector myself because of all the repair orders that were being put in... and, no one seemed to do anything about them. And, if they did... they did a novice job. They did not "repair" the problem. Just provided a temporary solution. Once I called the State Inspector -- he was in my apartment with days! The work in my apartment was completed by Pedro (Mgr of Maintenance) and outside hired contractors. I do know that the Pavilions was fined, as the apartment did have "code" hazards. After the Inspector looked at all the "things" that needed to be repaired, concerns that I had, etc. -- He immediately went into the office and spoke with Jody (Mgr). The State went as far as to call me 14 days later to ask if work was being performed (the Pavilions has 30 days to comply). When I spoke with the inspector as he came out to see for himself if the work was completed to "min. standards" / satisfactory. He shared with me that he is at the Pavilions often because many tenants do have problems that are not being addressed. He further explained that this place was built rather quickly, and did not necessarily need all the exterior inspection codes that were to be met. (That is why apartments have leaks, pipes / water heaters freeze or explode, squirels get inside the top level apartments and build nests above the ceilings/below the roof. That many apartment dryer ducts are not in the proper locations, thus creating a big problem to have the lint cleaned out of the tubes... fire hazard. Gas stoves aparently are no longer supposed to be in the apartments, (fire hazard) ( ??? ), yet they are still in a majority of the apartments. The office is definately NOT the place to have assistance, work orders expected to be completed. If you expect customer service, respect and a caring environment... you won't get it here!!!
From: Anonymous	Date: 09/19/2007
The employees are tested upon hire only - and yes, being high does affect work performance. Read any studies? Wonder why drugs are illegal? Why it is illegal to drink and drive? Come on! Plus, there is one employee whose son was arrested on property for - stealing from residents! Does this not sound just far too much? ANd yes, THe Worm (aka Jody) does allow it because HE SIMPLY DOES NOT CARE. He lets his employess do whatever they want - there is no structure. Leasing staff reprimands tenants (a manager task) and pretty much have the run of the place. Tell me, that does not concern anyone? Now it is not to say that the entire staff is a bunch of morons, but, 95% of them are. Ive lived here far too long - and am not staying anymore. I know too much and too many people - past and present - that have told me MORE THAN I WANT TO KNOW!
From: Anonymous	Date: 09/28/2007
I used to work in a neighboring complex. Not this particular one, but one very similar and I must laugh at people. Some things never change, people want to complain but always remain anonymous. I used to receive bad complaints to and I know that not everyone is happy but grow some you know what and sign your name. I commend Mr./Mrs. Sui for using there name on one of these reviews. Good job there. I am not going to sign my name because I am still in the business and that would not be a smart move on my behalf but for future writers if you can't claim your fame don't waste our time.
From: Anonymous	Date: 06/30/2008
I was wondering if the background check for people that want to live at the here includes a beck of misdemeanors. If anyone could clue me in that would be awesome

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